Customer Service Delivery

6 months ago


Madhapur Hyderabad Telangana, India Tanla Solutions Full time

What you’ll be responsible for?

Work closely with customers / partners and sub partners to deliver the best possible service byway of coordination and communication on all aspects of the requested service

Work with the Seniors & Account Managers to address customer complaints and maintain required documentation.

Produce service delivery, customer satisfaction reports, Operational Process Documents, as per the required format and frequency

Monitor delivery performance against SLA to ensure all services are delivered and supported within the parameters

Manage customer feedback, ensuring a swift response and resolution

Ensure internal databases (Excel) are kept up to date and correct

Carry out trend analysis to proactively spot any potential problems & communicate this to clients & partners

Manage major incidents and delays in delivering services to ensure customer is kept up to date with the progress of the incident & work with internal teams to ensure a speedy resolution.

Produce and maintain Service Delivery Improvement Plans specifically tailored to the customers /partners needs

Work alongside Account Management to develop the customer's existing portfolio and increase revenue for the business

What you’d have?

Should be a graduate

Should have strong commend in Articulation - English & Hindi

Must have 0-3 yrs exp in managing the clients - Customer service, KYC & Risk management

Why Join us?

**Impactful Work**: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.

**Tremendous Growth Opportunities**: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

**Innovative Environment**: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer.

We champion diversity and are committed to creating an inclusive environment for all employees


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