Customer Care Agent

3 weeks ago

Tonk Phatak Jaipur Rajasthan, India SNAPMINT CREDIT ADVISORY PRIVATE LIMITED Full time

**ABOUT SNAPMINT-**Snapmint is on a mission of democratizing no/low-cost installment purchases for the next 200 Mn Indians. Of the 300 million credit-eligible consumers in India, less than 30 million actively use credit cards. Snapmint is reinventing credit for the next 200M consumers by providing them the freedom to buy what they want and pay for them in installments without a credit card. In a short period, Snapmint has reached over a million consumers in 2200 cities and has powered over 200 crores worth of purchases.

Snapmint was started by a closely-knit team of passionate bankers and technocrats from IIT Bombay.

**Requirements**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Proven customer support experience or experience as a Client Service Representative.
- Flexible with the working schedule, may be expected to work weekends, holidays, and events.
- They will be creative and analytical problem solvers with a passion for excellent customer service.
- Familiarity with CRM systems and practices.
- Strong phone contact handling skills and active listening.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Graduation and above
- Excellent verbal/written communication skills and basic computer knowledge.
- Age should be a maximum of 27.

This job can be widely searched as Customer support, Customer Care, Customer relationship, Client Support, Non voice Process, Voice process, Domestic Inbound

**Salary**: ₹12,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Expected Start Date: 02/04/2024

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