Customer Care Executive
2 months ago
**Responsibilities**:
- **Respond promptly and professionally to customer inquiries, complaints, and requests for assistance.**:
- Provide accurate information about products, services, pricing, promotions, and company policies.
- Resolve customer issues and concerns effectively and efficiently, escalating complex cases to the appropriate department when necessary.
- To provide accurate and timely support, and maintain comprehensive knowledge of company offerings, processes, and systems.
- Document customer interactions, transactions, and feedback accurately in the CRM system.
- Identify opportunities for process improvement and share customer feedback with relevant teams to enhance the overall customer experience.
- Adhere to established service standards, response times, and quality metrics to meet or exceed customer satisfaction goals.
- Collaborate with other team members and departments to address customer concerns and improve service delivery.
**Requirements**:
- **Proven experience in a customer service or customer support role.**:
- **Excellent communication skills, both verbal and written, with a courteous and professional demeanor.**:
- Strong problem-solving and decision-making abilities to address customer issues effectively.
- **Ability to empathize with customers and provide personalized assistance to meet their needs.**:
- **Good multitasking skills and the ability to work well under pressure in a fast-paced environment.**:
- **Proficiency in using customer service software, CRM systems, and other relevant tools.**:
- **High school diploma or equivalent; additional education or training in customer service is a plus.**
**Benefits**:
- Competitive salary
- Health insurance
- Paid time off.
- Professional development opportunities.
- Friendly and supportive work environment.
- Customer Care.
- BPO JOB.
- **ENGLISH IS A MUST.**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Location**:
- Jaipur, Rajasthan (preferred)
Work Location: In person
**Speak with the employer**
+91 7852091776
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