Customer Care Representative

2 weeks ago


Gurugram Haryana, India Qua Full time

**Key Responsibilities**
- Handle queries, requests & and complaints effectively to provide appropriate resolutions and alternatives within the defined timeline
- Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines
- Identify and onboard key consumer lifecycle journeys across channels
- Identify key content/propositions to improve retention, engagement & and revenue contribution, and execute the plan
- Coordinate with operations and other teams for execution

**Key Requirements**
- Proficiency in verbal & and written communication in English
- Proficient in MS Excel
- Strong active listening and comprehension skills
- Multi-tasking-To be able to work in a blended process

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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