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Customer Care Representative

1 month ago

Gurugram Haryana, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Provide first call resolution & build sustainable relationships & engage customers by taking the extra mile
- Interact with UK-based customers, providing efficient and courteous service.
- Address inquiries, resolve issues, and offer support related to motor insurance.
- Responsible for ensuring that the customer’s first experience is excellent and that the same level of service is provided at every point of contact.
- Provide information, accept policies ensuring the customer has cover to meet their needs, problem solve, and make changes for existing and new policyholders.
- Ensure any problems are resolved quickly and professionally and strive to retain customers who may be considering leaving us at renewal.
- Follow department guidelines and procedures considering FCA requirements.
- Strive for excellence in customer care, ensuring satisfaction and issue resolution.

JOB DETAILS
Company: Admiral Solutions
Process: UK Motor Insurance
Post: Customer Care Representative
- Location: Sector 21, Gurugram
- Shift timings: Any 09-hour shift b/w 6:30 a.m. - 2:30 a.m.
- Working hours: 09 hours (7.5 hours of login)
- Working Days: 05 Days (Rotational)
- Offs: 2 Days (Rotational)

PERKS & BENEFITS
- Salary: Upto ₹31,700 Monthly (In-hand)
- Incentives: Up to ₹25,000 Performance Based
- Free Medical, accidental, and life insurance
- Appraisal every 06 months
- Yearly bonus
- Annual £750 equivalent company shares to every staff member
- Both side cab service
- Free meals

SELECTION CRITERIA
- High school diploma or equivalent
- Min 01 Year of experience in an International Contact Centre, Travel Insurance
- Employment gap should not be more than 06 months
- Willingness to work rotational shifts from the office and ability to start immediately.

REQUIRED SKILLS
- Excellent communication skills (verbal and written)
- Ability to work independently and in a team environment.
- Strong knowledge of contact center phone etiquette and a customer-centric approach
- Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
- Effective problem-solving and interpersonal skills

INTERVIEW PROCEDURE
- 1 - Group Discussion (GD)
- 2 - HR Interview
- 3 - Operations Interview (Ops)
- 4 - Talocity (Aptitude Test)

**Salary**: ₹30,000.00 - ₹31,700.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift
- UK shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- excellent English (preferred)

Work Location: In person

**Speak with the employer**
+91 8287260055