Customer Service Representative

1 week ago

Ghansoli Navi Mumbai Maharashtra, India TCM Services Pvt Ltd Full time

**Customer Service Representative**

**About the Company -**

TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out of Navi Mumbai, Maharashtra, India.

**About the Role -**

We are aggressively looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a Customer Service Representative to connect with prospective clients in the US and ensure they are provided with the right information to collaborate with TCM.

The requirements are to fill multiple openings within the CSR division right from individuals with basic and minimum experience in a client/ customer engaging role to individuals who have managed a team of CSR’s in the past.

Individuals with experience in planning, coordinating and analyzing data would be a bonus.

**Responsibilities -**
- Handling inbound and outbound calls.
- Receive calls and record significant information.
- Address problems and requests by transmitting information or providing solutions.
- Enter data in the computer system and maintain logs, activities and other information.
- Identify the needs of Driver & Brokers, resolve issues, and provide solutions.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.

**Requirement -**
- Fresher or experienced in a relevant position
- Proficient in English (Oral and written) - Mandatory
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- BPO experience would be an added advantage
- Handling inbound and outbound calls.
- Identify the needs of Driver & Brokers, resolve issues, and provide solutions.
- Maintain good customer relations.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift

Application Question(s):

- Are you comfortable working in a night shift?
- Do you reside in Navi Mumbai/Thane/Mumbai location?

**Experience**:

- International voice process: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 23/04/2024

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