Associate - Global Business Banking, Gsc's

6 months ago

Bengaluru, India HSBC Full time

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Associate - Global Business Banking, GSC's**.

**In this role, you will**:

- Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions
- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.
- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, service and solutions.
- Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
- Advising, communicating, empathizing, resolving conflict and responding sensitively to clients
- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
- Recognize and adjust support approach to accommodate all levels of customer’s experience.
- Direct customer queries to the relevant team thus providing best customer service.
- Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines to satisfy the customer.
Requirements

**To be successful in this role, you should meet the following requirements**:

- Minimum 6 months of Customer service / Helpdesk experience (essential).
- Must be proficient in English (Written/Verbal) with good typing skills.
- Open to working flexible shifting schedules.
- Must be flexible, customer centric and can thrive in a team environment seeking feedback and open to development.
- Takes pride in delivering what is promised in line with the customer and service expectations.
- Ability to work in a high-volume, fast paced environment is required.
- Excellent verbal and written communication skills and is always polite and friendly.

**You’ll achieve more when you join HSBC.**

Issued by Issued By HSBC Electronic Data Processing (India) Private LTD

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