Production Support Technician I
3 months ago
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
General Equivalency Diploma
**Travel Percentage**:
0%
GENERAL DUTIES & RESPONSIBILITIES
- Maintains scheduling system and new/improved work procedures for processing environment.
- Researches and resolves user problems as well as issues and problems with software systems, operations processing and assigned processing environments.
Primary Responsibility
- Providing L1 support for ATM operations through mails and calls.
- 24/7 On-Call Production Support, Transaction Monitoring.
Secondary Responsibility
- Take up the Ad-hoc report generation requests and provide solution
within the SLA.
- Co-ordinate with other teams within the business for smooth
functioning of the project.
Desired Skillset
Primary (mandatory):
- Knowledge in ATM operations and monitoring of channels.
- Familiar with payment transaction flow.
- Ability to construct SQL adhoc queries in Oracle
- Good knowledge and hand-on experience with SQL
- Hands-on experience with Unix/AIX.
- Knowledge in ISO8583 payment domain standard.
Secondary (add-on):
- Having good knowledge in Payments Domain
- Good knowledge of IST Switch or Any equivalent open systems
switch.
- Experience in ATM and POS transaction routing
- Knowledge about any Debit card management system.
- Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
- Analyzes and implements changes or additions to software systems and operations procedures.
- Trains internal customers (employees) on changes, new systems or new procedures.
- May identify new tools, technology or processes that improve overall processing environment or processing efficiency.
- Assists in defining external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.
- Maintains operations support disaster recovery/business continuity plans for assigned processing environments. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing.
- Typically supports production environments but may support only non-production environments.
- Completes project assignments and special projects commensurate with job expectations.
- Other related duties assigned as needed.
EDUCATION REQUIREMENTS
High school diploma or GED
GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of company software products
- Knowledge of mainframe and/or open systems operating systems
- Ability to effectively use production control tools and resources for mainframe and/or open system processing environments
- Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, e.g., executive, management, individual contributors
- Willingly shares relevant technical and/or industry knowledge and expertise to other resources
- Excellent problem-solving, team and time management skills
- Is resourceful and proactive in gathering information and sharing ideas
FIS JOB LEVEL DESCRIPTION
Entry level role. Basic skills with moderate level of proficiency. Has general understanding of processes, tools and practices in one or more technical processing environments. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of production/operations support or computer operations experience.
**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
-
Data I/o Technician Tier I
3 months ago
Bengaluru, Karnataka, India Deluxe Media Full timeJob Data I/O Technician Tier I Description About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100...
-
Inp - Production Support Technician I
3 months ago
Bengaluru, Karnataka, India Jobs for Humanity Full time**Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General...
-
Support Technician
4 months ago
Bengaluru, Karnataka, India Nielsen Full time**ABOUT THIS JOB**: Nielsen is a tech company backed by over a century of forward momentum to show the world what’s next while continuing to deliver world-class technical support to our clients and colleagues — and we couldn’t do it without our support technicians. In Nielsen, we are the market leader that drives content ratings across virtually all...
-
Support Technician
4 months ago
Bengaluru, Karnataka, India Nielsen Full timeNielsen is a tech company backed by over a century of forward momentum to show the world what’s next while continuing to deliver world-class technical support to our clients and colleagues — and we couldn’t do it without our support technicians. In Nielsen Media, we are the market leader that drives content ratings across virtually all viewing...
-
Production Technician
4 months ago
Bengaluru, India Bastian Solutions Full timeProduction Technician **Full-time/Part-time** Full-time **FLSA** Non-Exempt **Alternate Locations** Salarpuria Sattva Magnificia, No. 78, Tin Factory Old Madras Rd, Dooravani Nagar,, Bangalore, IND-KA 560 038 **Job Title: Production Technician** **Location : Narasapura, Bangalore, KA** **Job Summary** The Production Technician is responsible for...
-
Maintenance Technician
4 months ago
Bengaluru, Karnataka, India Amnis HR Solutions Full timeHi, I have opening for Mutli task handling Technicians work location: JP Nagar, Bangalore **Salary**: Open Qualification: Diploma/ITI Looking for Technicians having Experience in AC, DG, Transformer, pluming, electrical ect For more details share your resume to 8496006111 Thank you, Madhuri R 8496006111 Pay: ₹20,000.00 - ₹30,000.00 per...
-
Product Technician
4 months ago
Bengaluru, Karnataka, India onsemi Full timeProduct Engineering Technician **Primary responsibilities will include**: - Support Product / Test engineers for ATE test cell supports (handler / prober setups). - Product support in the form of sample testing, running IC characterization, running qualification samples on ATE, data-collection. - Customer Return re-screening and testing on ATE and bench. -...
-
Deluxe One Technician Tier I
4 weeks ago
Bengaluru, Karnataka, India Deluxe Media Full timeJob Deluxe ONE Technician Tier I Description Ingest Operator: Job Description - Tier I We are seeking a full-time Ingest Operator with file-based video ingesting experience to work out of our Burbank, CA Hollywood Way facility. Position Overview Responsible for ensuring compliance assurance of customer assets and metadata into the Deluxe One...
-
Electrical Technician
3 weeks ago
Bengaluru, Karnataka, India Swati Airport Support Services Pvt Ltd Full time**Position**: Electrical Technician & Mechanical Technician **Location : Bangalore** **Qualifications**: ITI / Diploma in Electrical/Diploma in Mechanical **Experience** : 1+ Years **Responsibilities**: Electrical Installation: Assist in the installation and testing of electrical wiring, control panels, sensors, and other electrical components within the...
-
Cctv Technician
3 months ago
Bengaluru, Karnataka, India ss technology Full timeI want for CC camera technician in Bangalore **Salary**: ₹15,000.00 - ₹20,000.00 per month Supplemental pay types: - Yearly bonus **Experience**: - total work: 1 year (required) Ability to Commute: - Bangalore, Karnataka (required) Ability to Relocate: - Bangalore, Karnataka: Relocate before starting work (required) Work Location: In...
-
IT Support Technician
1 month ago
Bengaluru, Karnataka, India Booking Holdings Full timeRole Description: IT Support Technician - Booking Holdings - Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2022,...
-
IT Support Technician
4 months ago
Bengaluru, Karnataka, India New Relic Full timeReq ID- FY24|G&A|#6198- Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunity- New Relic is seeking a highly motivated individual to join our IT Support team! This role incorporates Tier 1 and Tier 2 technical support, ranging...
-
Bim Modeler
13 hours ago
Bengaluru, Karnataka, India iCRC Full timeRole Summary **Responsibilities**: - Prepare I&C details and concept design drawings for various building and construction types to be built predominantly in Canada - Responsible for Revit and CAD standards, implementation, and enforcement - Design Schedules (I/O list, cable list, instrument lists, etc) - Process control narratives (Work with process...
-
Advanced Network Technician
4 weeks ago
Bengaluru, Karnataka, India BT Full time**Advanced Network Technician**: - Job Req ID: 37967- Posting Date: 28 Aug 2024- Function: Engineering- Unit: Networks- Location: Outer Ring Road, Bellandur, Bengaluru, India- Salary: Competitive**Recruiter**: **Hiring Manager**: **Career Grade**: **Internal Closing Date**: **Why this job matters**: The Advanced Network Technician 4 delivers hardware,...
-
Production Support Technician I
3 months ago
Bengaluru, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Engineering **Travel Percentage**: 5 - 10% **Production Support with Payment domain (3-5 Years)** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging...
-
Electrical Technician
3 months ago
Bengaluru, India Candor Management Services Pvt ltd Full time**Job Title**: Electrical Technician - Home Appliance Assembly **Department**: Manufacturing **Reports To**: Production Manager **Summary**: The Electrical Technician is responsible for assembling home appliances in accordance with company standards and safety procedures. This includes 2 days of training with blueprints and technical diagrams, assembling...
-
Data Io Technician
3 months ago
Bengaluru, Karnataka, India Centillion Solutions and Services (P) Ltd Full time**Hi Looking for BA graduate with 0-1 yr experience who can join immediately.** Position Overview: The Data Technician position requires applicants to have a strong set of ethics, ability to work under rigid deadlines and occasional erratic schedules. We place a strong emphasis on working and cooperating as a team. Deluxe Data I/O team strives to provide...
-
Lab Technician I
5 months ago
Bengaluru, India VARITE INDIA PRIVATE LIMITED Full time**Duties**: - Quality and reliability group support to validate the product life under the conditions that the product spec committed to - Tests coverage include NAND testing under various of environmental, mechanical and electrical conditions using known testing methods with dedicated equipment and setups - The role includes downloading the necessary...
-
Support Technician I
4 days ago
Bengaluru, Karnataka, India Oracle Full timeCareer Level - IC0 Job Roles & Responsibility **_Must have: _** - **_VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTES. _**: - _Good knowledge of Windows & Mac OS. _ - _Good Knowledge of Deskopt Support _ - _Good knowledge of MS office. _ - _Minimum 1 year of experience working in technical support. _ - _Must be willing to work in US Shifts. _ **_Good to...
-
Technician - Mechanical
3 months ago
Bengaluru, Karnataka, India ArtPark - I-Hub for Robotics and Autonomous Systems Innovation Foundation Full time**Location**: Bangalore **Type**:Full time Consultant **The Role**: Are you a skilled and motivated Mechanical Technician looking to join a dynamic team? We are seeking a highly organized and detail-oriented individual to fill the role of Mechanical Technician at ARTPARK. As a Mechanical Technician, you will play a crucial role in ensuring the smooth...