Support Technician I
2 months ago
Career Level - IC0
Job Roles & Responsibility
**_Must have: _**
- **_VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTES. _**:
- _Good knowledge of Windows & Mac OS. _
- _Good Knowledge of Deskopt Support _
- _Good knowledge of MS office. _
- _Minimum 1 year of experience working in technical support. _
- _Must be willing to work in US Shifts. _
**_Good to have: _**
- _Preferred neutral accent. _
- _Call handling skills (proper escalation & ownership of call etc). _
- _Proven track record for identifying and quickly resolving a wide variety of Windows/MAC/SCCM/Azure/Citrix/VMWare/Exchange Online/Network/Software & Hardware issues _
- Ability to install & troubleshoot windows/MAC Operating Systems, VM, Citrix and Exchange. _
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