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Sales Executive

2 months ago

Kochi, India 18 Steps Consultants Full time

**Sales Executive (Voice)-Male/Female from Kochi with Telemarketing experience**:
Open Hospitality Full-Time
- Post Date:Feb 04, 2023
- Last Date:Feb 28, 2023
- Location:Kochi, Kerala
- Experience:0-3 years experience in Telemarketing
- Vacancy:1
- Gender Preference:ANY
- Salary:17k to 27k (based on experience)

**Description**:
A leading healthcare firm (Senior Citizens Living Care) interested in hiring a dedicated and hardworking individual to join their Marketing Department

**Role**: Sales Executive (Voice)

**Job Location**: Kochi

**Minimum Qualification**:Bachelor’s degree and should be familiar with MS Office

**Experience**: 0-3 years experience in Telemarketing

**CTC Offered**:17k to 27k (based on experience)

**Gender**: Any

**Responsibilities and Duties**:

- Be the front-line support and engage a passionate community of clients
- Responsible for a portfolio of client accounts, Customer Service Assistant help to ensure the successful implementation and retention of all clients assigned to their team
- Understand the needs of Seniors and propose solutions accordingly.
- Handle inbound and outbound calls and explain the product and services offered by the company.
- Contacting existing customers as well as prospective customers using scripts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals & prepare weekly and monthly reports for the team.
- Continuous follow-up with clients until prospects is converted into walk in.
- Direct prospects/positive leads to the Customer Success Manager for further processing/closing.
- Maintaining the database of the customers on a regular basis.
- Go the “extra mile” to meet assigned targets and facilitate future sales.
- Will have to generate fresh leads from various sources.
- Maintain an orderly workflow according to priorities.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Bachelor’s degree and should be familiar with MS Office
- Proven working experience in providing customer service support with proficiency in English and Malayalam
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Advanced troubleshooting skills & ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Exceptional attention to detail.
- Hard-working individual with good time management abilities.
- Strong decision-making skills.
- Ability to tolerate stress and pressure.
- Experience in use of Social Media Platforms
- Excellent knowledge of management methods and techniques
- Strong client-facing and communication skill

**_ 18 Steps Consultants do not demand or accept money from Job Applicant(s)._

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