International Customer Support Bpo Process

3 weeks ago


Bhubaneshwar, India Smart VA Solutions Full time

US Real Estate & Ecommerce product Sales

Excellent English communication is a must requirement.

Night Shift.

**Experience**: 2+ Years

**Location**: Bhubaneswar, Odisha

**Job type**: Full time, WORK FROM OFFICE

Minimum 2 year of corporate experience required. Minimum 2 years of International calling experience required.

**Excellent English communication is a must

**Responsibilities**
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Provide a simple and clear explanation to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Updating customer information as required.
- Maintaining confidentiality of information.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Performing other duties as the need arises.

**Job Types**: Full-time, Permanent

**Salary**: From ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bhubaneswar, Khordha - 751031, Odisha: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 9853223385
Expected Start Date: 01/09/2023



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