Guest Service Associate

2 weeks ago


Bengaluru Karnataka, India AccorHotel Full time

**Company Description**
Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors.
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of **the hotel** should be brought to the attention of the Management.

**Qualifications**
- Relevant diploma / degree in Hotel Management.
- Minimum 1-2 years of experience.
- Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
- Displays high level of flexibility, initiative, sincerity and team work.
- Knowledge about Opera would be an advantage.



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