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Customer Care Executive

1 month ago

Vasai Maharashtra, India Minnies Full time

**Position Overview**:
**Key Responsibilities**:

- Provide accurate, valid, and complete information by using the appropriate resources.
- Handle and resolve customer complaints and issues in a timely and effective manner.
- Keep records of customer interactions and transactions.
- Follow up on customer interactions to ensure satisfaction and issue resolution.
- Identify and escalate issues to the appropriate internal teams when necessary.
- Develop and maintain a knowledge base of customer service procedures and policies.
- Assist with product troubleshooting and inquiries related to order status, returns, or billing.
- Provide feedback to management on customer trends, needs, and areas for improvement.

**Required Qualifications**:

- High school diploma or equivalent; Bachelor’s degree preferred.
- Previous experience in customer service or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to work under pressure.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in using computers, CRM software, and Microsoft Office.
- Empathetic and patient with a customer-first attitude.
- Ability to remain calm and professional in challenging situations.

**Preferred Qualifications**:

- Experience in a specific industry (e.g., retail, technology, healthcare, etc.)
- Bilingual (preferred but not required).

**Personal Attributes**:

- Strong interpersonal skills with the ability to build relationships.
- A positive, “can-do” attitude.
- Strong attention to detail and organizational skills.
- Team player who can also work independently.
- Ability to adapt in a fast-paced, evolving environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you willing to travel to Vasai?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer Executive: 1 year (required)
- Customer relationship management: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Vasai, Maharashtra (required)

Shift availability:

- Day Shift (required)

Work Location: In person

**Speak with the employer**
+91 8879198760
Expected Start Date: 15/12/2024