Call Center Executive

6 months ago

Okhla Delhi Delhi, India Renrui HR services Full time

**Desigantion**: Call Centre Executive

**Hi we are looking for a dynamic person to join our team, we require some excellent communications.**
**Please note that this is a 6 days working, rotational shift of 9 hours.**

For the company's detail please checkout the website pinned

**Job Summary**

As a Call Centre Executive, you will be an integral part of our customer service team, responsible for addressing customer inquiries, resolving issues, and providing exceptional service to our clients. This position requires a minimum of 2 years of relevant experience in a similar role. The shift for this position will be rotational, including a mandate shift of 9 hours.

**Key Responsibilities**
- Take inbound calls and collect data like patient details (pick and drop location, age, weight, disease, weight, special health supporting tools requirement).
- Make Outbound calls to confirm schedule activity as vendor price and availability
- Book and dispatch ambulances at accurate times with numerous follow ups.
- Collect payment as per organization norms.
- Take follow up for billing and remuneration.
- Take & Update feedback for the service improvement.
- Communicate with customers in a timely and accurate way.
- Provide knowledgeable answers to questions about a product, pricing, and availability.
- Follow up with customers to ensure their issues are resolved.
- Update our internal databases with information about issues and useful discussions with customers.
- Work with internal departments to meet customer's needs.
- Handle data entry in various platforms.

**Requirements**:

- Flexibility to work in rotational shifts, weekends, and holidays
- Good computer skills, Excel & MS Word
- Excellent verbal and written communication skills.
- Empathy and patience to handle customer inquiries and complaints effectively.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Good problem-solving skills with attention to detail.
- Willingness to learn.

### How to Apply

Join us in our mission to make a positive impact in the healthcare industry and provide outstanding service to our valued customers.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

**Speak with the employer**
+91
9899066677

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