Customer Care Executive

2 months ago


Kestopur Kolkata West Bengal, India Maxicus Full time

As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods.

**Job Description**:

- Provide accurate, valid, and complete information by using the right methods/tools
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Collaborate with team members, and customer service teams to ensure a superior customer experience.
- Follow the company’s communication procedures, policies, and guidelines at all times
- Deliver excellent results measured by customer satisfaction, effectiveness, efficiency, and quality.

Minimum Qualifications & Requirements:

- 12th pass can apply
- Freshers are also considered
- Good Communication Required.
- Rotational shifts.

Day shift : 9am to 6pm OR 10am to 7pm

Night shift : 5pm to 2am OR 6pm to 3am.
- 6 days working 1 week off.

Drop facility available for night to : Bali station, Howrah station, Bairakpur station and Ruby station.

**Salary**: INR (per month)

13k ctc to 16kctc

Working mode: Work from Office

Location: kolkata west bengal

Swastik building-2nd floor, Kazi Nazrul Islam Avenue, Kestopur - Baguiati Flyover, near Charnock Hospital Haldirams, Kolkata, West Bengal 700157

**Salary**: ₹16,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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