Chat Support Executive
3 weeks ago
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support
**Responsibilities**
- Managing a team of representatives offering customer support
- Overseeing the customer service process
- Resolving customer complaints brought to your attention
- Planning the training and standardization of service delivery
- Monitoring the work of individual representatives and of the team
- Conducting quality assurance surveys with customers and providing feedback to the staff
**Requirements**:
- A bachelor’s degree in administration or a related field.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
**Job Types**: Full-time, Permanent
**Salary**: ₹11,709.91 - ₹20,836.82 per month
**Benefits**:
- Flexible schedule
Schedule:
- Monday to Friday
Supplemental pay types:
- Joining bonus
**Education**:
- Bachelor's (required)
Ability to Commute:
- Gurugram, Haryana (required)
Ability to Relocate:
- Gurugram, Haryana: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 7818892907
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