Process Trainer

2 weeks ago

Gurgaon, India Future Technosoft Full time

**Looking for Process Trainer (Loans Segment)**

**Minimum 1+ years’ Experience Required as Process Trainer**

**Must have worked in any Loans Campaign, like Business Loans / Personal Loans / Appliance Loans etc)**

**Work from Office - Location - Gurgaon, Sector 18**
- Deliver classroom training sessions to new hire agents in sync with the process requirement.
- Deliver up skill, refresher, cross skill training to existing agents as per business requirement and TNA
- Deliver product/process refresher to OJT agents based on TNI/TNA by the Quality team.
- Participate in OJT discussions and liaise with the floor support to bridge knowledge gaps.
- Design, develop knowledge checks/assessments to new hire and existing agents.
- Translate updates and feedback into effective training sessions to maximise agent productivity.
- Contribute to agent and LOB Quality through coaching, feedback training sessions.
- Maintain and update the e-knowledge base regularly to support agents on product and process related queries.
- Maintain and update the training tracker, material and resources in an organised manner.
- Share process updates inter department and within the team to plug knowledge gaps.
- Participate in training-quality calibrations, lender trainings and new process/product launch for the purpose of knowledge management.
- Consistently maintain and improve graduation rate & training throughput.
- Identify, highlight process gaps and provide training intervention.
- Audit calls as & when required.

**Experience (Must-have)**:

- Excellent Verbal and Written Communication - English & Hindi
- Understanding of Microsoft Office (Excel and Power-Point) is mandatory
- Good Knowledge of Training Delivery, Presentation and Coaching Skills
- Good knowledge of customer support
- Passion for the organization and respect for individual.
- Maturity to understand and deliver in a dynamic developing environment.
- Very good understanding in his/her process.
- Good written and verbal communication skills.
- Exceptional people and team skills.
- Competence to lead by example.
- Acceptance towards feedback and organization changes.
- Ability to understand and interpret data.
- Basic understanding of Excel, PowerPoint, Word.
- Prior Fintech Experience

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon - 122015, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you worked in any Banking, Loans, Insurance or other Financial related Process? If yes, for how many months or years?
- What is your Notice Period?
- What is your Current CTC?
- What is your Expected CTC?

**Education**:

- Bachelor's (required)

**Experience**:

- Process Trainer: 1 year (required)

  • Process Trainer

    1 month ago

    Gurgaon, India iN Technologies Full time

    look for Immediate joiner only Job description - Process Trainer Conduct NHT training sessions for new hires Conduct training sessions for new and current processes Conducting Refreshers Process Knowledge & certification Training Standardization Any New Initiative Ensure successful execution of training needs Measure program training...

  • Process Trainer

    2 weeks ago

    Gurgaon, Haryana, India globiva Full time

    Apply for Process Trainer, Career Progress Consultants in Gurgaon ,Kolkata ,Bengaluru/ Bangalore for 0 - 3 Year of Experience on

  • Process Trainer

    2 weeks ago

    Gurgaon, India globiva Full time

    Apply for Process Trainer, Career Progress Consultants in Gurgaon ,Kolkata ,Bengaluru/ Bangalore for 0 - 3 Year of Experience on TimesJobs.com.

  • Process Trainer

    1 month ago

    Gurgaon, India Future Technosoft Full time

    **Looking for Process Trainer (Loans & Credit Card Segment)** **Minimum 1+ years’ Experience Required as Process Trainer** **Prior work experience in any Loans Campaign, like Business Loans / Personal Loans / Appliance Loans etc) would be an added advantage** **Work from Office - Location - Gurgaon** - Deliver classroom training sessions to new hire...

  • Process Trainer

    4 weeks ago

    Gurgaon, India Teleperformance Full time

    _**Please find the below details**:_ - Training employees on Banking/Credit Card related processes - Should have Good communication skills and facilitation skills. Should have understanding on Trainer KPI’s such as Throughput, FPY (First Pass Yield), TNA (Training Need Analysis), TNI (Training Need Identification) etc. Shift : US Shift timings Work...

  • Process Trainer

    4 weeks ago

    Gurgaon, India Teleperformance Full time

    _**Please find the below details**:_ - Training employees on Banking/Credit Card related processes - Should have Good communication skills and facilitation skills. Should have understanding on Trainer KPI’s such as Throughput, FPY (First Pass Yield), TNA (Training Need Analysis), TNI (Training Need Identification) etc. Shift : US Shift timings Work...

  • Process Trainer

    1 month ago

    Gurgaon, India Teleperformance Full time

    _**Please find the below details**:_ - Training employees on Banking/Credit Card related processes - Should have Good communication skills and facilitation skills. Should have understanding on Trainer KPI’s such as Throughput, FPY (First Pass Yield), TNA (Training Need Analysis), TNI (Training Need Identification) etc. Shift : US Shift timings Work...

  • Process Trainer

    1 month ago

    Gurgaon, India Moil education Full time

    Profile - Process Trainer (BPO) Location - Noida, Gurgaon Salary - 30k - 40k inhand Experience - 1 year of experience Qualification - Graduate Shift and Timing - Day Shift rotational off - Liaise with managers to determine training needs and schedule training sessions. - Design effective training programs. - Conduct seminars, workshops, individual training...

  • Process Trainer

    1 month ago

    Gurgaon, India Teleperformance Global Service Pvt. Ltd. Full time

    **Role : P**rocess **T**raining **Experience**: 2+ **Y*ears **I**nto **P**rocess **T**raining **E*xperience **Industry**:B*anking **E**xperience **P*referred **Notice Period**: 0-15 **D**ays* **Package**:U*p-**T*o 6LPA **Shift**:US** **S*hift **T*imings **Work Location**:G**urgaon - Graduate with excellent spoken and written English. - At least 2yrs work...

  • Process Trainer

    2 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    Job Descriptions:As a Customer Service Trainer, you will be responsible for the training of our Support and Customer Service team. You will also ensure that all trainees understand and grasp the required concepts comprehensively.Roles and Responsibilities:Conduct and lead training classes for new customer service or sales executivesDevelop onboarding plan...

  • Process Trainer

    4 weeks ago

    Gurgaon, Haryana, India Concentrix Full time

    Job Title:Process TrainerJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and key...

  • Process Trainer

    1 month ago

    gurgaon, India IGT Solutions Full time

    Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send reports/MIS to the Operations team on the progress/pending status of activitiesReview content at regular intervals to...

  • [Only 24h Left] Process Trainer

    6 days ago

    Gurgaon, India IGT Solutions Full time

    - Ensure successful execution of training needs- Measure program training effectiveness- Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.- Send reports/MIS to the Operations team on the progress/pending status of activities- Review content at regular...

  • English Trainer

    4 weeks ago

    Gurgaon, India Primetech Edufolks Full time

    **Greetings from Primetech Edufolks !!!** About Company **Primetech Edufolks**, **Our Motto - We Invest in You!** At Primetech Edufolks, we build skills for YOU to lead globally. We take ownership. We consider failures as our strength. We exceed the expectations ! We are a platform of virtual & physical classrooms providing variety of courses in...

  • Ielts Trainer

    4 weeks ago

    Gurgaon, India Primetech Edufolks Full time

    **Greetings from Primetech Edufolks !!!** About Company **Primetech Edufolks**, **Our Motto - We Invest in You!** At Primetech Edufolks, we build skills for YOU to lead globally. We take ownership. We consider failures as our strength. We exceed the expectations ! We are a platform of virtual & physical classrooms providing variety of courses in...

  • Ielts Trainer

    4 weeks ago

    Gurgaon, India Primetech Edufolks Full time

    **Greetings from Primetech Edufolks !!!** About Company **Primetech Edufolks**, **Our Motto - We Invest in You!** At Primetech Edufolks, we build skills for YOU to lead globally. We take ownership. We consider failures as our strength. We exceed the expectations ! We are a platform of virtual & physical classrooms providing variety of courses in...

  • Ielts Trainer

    4 weeks ago

    Gurgaon, India Primetech Edufolks Full time

    **Greetings from Primetech Edufolks !!!** About Company **Primetech Edufolks**, **Our Motto - We Invest in You!** At Primetech Edufolks, we build skills for YOU to lead globally. We take ownership. We consider failures as our strength. We exceed the expectations ! We are a platform of virtual & physical classrooms providing variety of courses in...

  • Subject Matter Expert

    4 weeks ago

    Gurgaon, India Teleperformance Full time

    _**Please find the below details**:_ - Training employees on Banking/Credit Card related processes - Should have Good communication skills and facilitation skills. Should have understanding on Trainer KPI’s such as Throughput, FPY (First Pass Yield), TNA (Training Need Analysis), TNI (Training Need Identification) etc. Shift : US Shift timings Work...

  • Product Trainer

    4 weeks ago

    Gurgaon, India Nirvasa Healthcare Pvt. Ltd. Full time

    **Process Trainer(BPO Background)** **Minimum 1 year experience into sales process Trainer** - **Maximum salary upto 4 lpa**: - **6 working day setup(Roster off)**: - **Work from office only(Gurgaon/Delhi)** - Schedule appropriate training sessions for new and existing employees - Stay updated with best training methods and modules - Plan and implement an...

  • Life Insurance Trainer

    4 weeks ago

    Gurgaon, India PbPartners Full time

    Job Description: Life Insurance Trainer Position Overview: We are seeking a dynamic and experienced Life Insurance Trainer to minimum of 2-6 years of experience in the insurance industry, with a specialization in life insurance. As a Life Insurance Trainer, you will play a crucial role in training our insurance agents and sales teams, ensuring they...