Customer Success Supervisor

2 weeks ago


Bengaluru Karnataka, India Moove Full time

**About Moove**

Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.

**About the Role**

We are looking for a highly professional and experienced Customer Success Supervisor at Moove. They will be charged with leading the team monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.

**What you’ll be doing**

Responsible for training, managing and closely working with Onboarding/Sales Executives.

Monitoring drivers’ performance.

Conducting daily check-in on drivers’ pulse.

Supporting drivers.

Strong Data Analytical capability and data driven approach

Solving driver's issues while drivers are in transit.

Receiving inbound calls from drivers.

Making outbound calls to drivers.

Conducting driver survey.

Compiling data from drivers survey

Accountability of all Moove vehicles

Ensuring that drivers obey rules and regulations as laid down by the company.

Ensuring that drivers get the right information from the company.

**What you will need for this position**

Degree in any discipline.

4 years’ experience in customer care/support roles.

Experience in the transportation industry is an added advantage.

Proficient in the use of Microsoft Suites (Excel)

Ability to manage people.

**Key Metrics**

Key Account Manager program retention % for all Driver partners in the in the city

% of driver partners retained basis tenure based targets and lease plan

Churn % monthly against target fleet size

Ticket resolutions for DPs basis physical and remote interactions

Driver performance basis supply hour and trip targets of the city

Creating plans to help DPs increase earnings if SH is at optimal level by ops hack

Familiar with CS and CRM tools

**About the team**

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

Moove is strongly committed to diversity within its community.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

**EEO Statement**: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

**Moove’s Vision**: Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratize vehicle ownership



  • Bengaluru, Karnataka, India Leadrat Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...


  • Bengaluru, Karnataka, India Dhinwa Solutions Private Limited Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...

  • Restaurant Supervisor

    4 weeks ago


    Bengaluru, Karnataka, India Credvest India Pvt. Ltd., Full time

    **JD: Floor Supervisors** The proper, efficient functioning of a successful restaurant involves more than just guests coming in the door and spending money. Employees must receive careful training and work diligently to satisfy both customers and store sales figures alike. Inventory counts must match usage reports, cash drawers must balance and someone...


  • Bengaluru, Karnataka, India Nutanix Full time

    **Hungry, Humble, Honest, with Heart **The Opportunity** Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a dynamic **Customer Success Representative **to deliver exceptional...

  • Customer Success

    1 month ago


    Bengaluru, Karnataka, India LeadSquared Full time

    **LeadSquared **is currently seeking a highly motivated **Customer Success Executive - North America **to join our team in Bengaluru. **Who we are?** LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...


  • Bengaluru, Karnataka, India Nanoprecise Full time

    **Responsibilities** - **Customer Onboarding**: Lead the onboarding process for new customers, ensuring they are set up for success with our AI vibration analysis solution. Provide training and guidance as needed. - **Account Management**: Build and maintain strong relationships with customers, understanding their unique needs, challenges, and goals within...


  • Bengaluru, Karnataka, India Calix Full time

    Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Responsibilities and Duties: - Support senior team members by pulling necessary information required to deliver customer facing engagements - Implement strategies to...


  • Bengaluru, Karnataka, India Esko Full time

    **This is us!** Esko, a Veralto company, is a global provider of integrated software and hardware solutions that digitize, automate, and connect the go-to-market process of consumer goods. Esko connects people, processes, and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy,...


  • Bengaluru, India Thermo Fisher Scientific Full time

    **About Thermo Fisher Scientific**: **About Customer Support Center**: **At Thermo Fisher Scientific, we are committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are essential to enabling an outstanding customer experience. Our Customer Support Center...


  • Bengaluru, Karnataka, India Hewlett Packard Full time

    **Job Summary**: **Supervisor, Global Managed Services** This position is with the Poly Managed Services team, Customer management center, located in Bangalore, India. This position is for a Technical Support Supervisor, working in the Customer Management Center which is a 24 x 7 x 365 Global Video Network Operations Center. **Major Responsibilities and...


  • Bengaluru, Karnataka, India Swastiks Masalas Pickles & Food Products Pvt., Ltd. Full time

    Job brief We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service. Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. To be successful in this role, you should have a...


  • Indiranagar, Bengaluru, Karnataka, India DOQFY Full time

    Functional Area: Sales B2B - SaaS Product Designation: Customer Success Executive Location: Bangalore / Karnataka Experience: 1- 4 years Compensation: 20,000 CTC to 25,000 CTC per month **About DOQFY**: DOQFY provides contract management solutions through its proprietary technology platform for businesses, professionals and individuals thus saving the...

  • Customer Success

    4 weeks ago


    Bengaluru, Karnataka, India LeadSquared Full time

    **LeadSquared **is currently seeking a highly motivated **Customer Success Executive - North America **to join our team in Bengaluru. **Who we are?** LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the...


  • Carmelram, Bengaluru, Karnataka, India Champions Group Full time

    Job Title - **Customer Success Executive** Work Location - Sarjapur Road,**Bangalore** **Shift:Night Shift-Females Only** **Customer Success - **A customer success Executive supports the client after sales prospects to active users on our Services/Products. They have to be focused on customer loyalty and building close long-term client relationships....

  • Kitchen Supervisor

    4 weeks ago


    Bengaluru, Karnataka, India Kalingaspices Full time

    Job Title: Kitchen Supervisor Company: Indianische Foods Pvt. Ltd. Location: Bangalore **Responsibilities**: - Provide effective leadership and supervision to the kitchen staff, including chefs, cooks, and kitchen assistants. - Plan and organize daily kitchen operations, ensuring timely food preparation and delivery. - Monitor food quality, presentation,...


  • HSR Layout, Bengaluru, Karnataka, India LeadSquared Full time

    About: LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It’s used by over 1500 businesses across 30 countries in Education, Healthcare, Banking,...


  • Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **Key Responsibilities**: - Assist in the onboarding process for new clients, including gathering client requirements, configuring the CRM system, and providing training and support. - Collaborate with the sales, customer success, and technical teams to ensure a seamless transition for clients from sales to implementation. - Work closely with clients to...


  • Bengaluru, Karnataka, India Starmark Software Full time

    **Customer Success Executive** **Experience: 2+ years** **Key Responsibilities** - Along with the Customer Success Manager, own the overall relationship with the customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction. - Customer’s first point of contact - work directly with the...