Associate - Expert Engagement

2 months ago

Jasola Delhi Delhi, India Chegg Full time

Job Description

Associate - Expert Engagement

Role Summary:
Roles & Responsibilities:
- Customer engagement and retention- Conceptualize and execute the expert outreach program via SMS/OBD/calls/community engagement.- Analytical capabilities: Utilize data driven insights to identify opportunities of engaging and upgrading Experts.- Ensure prompt communication with the experts via digital media, may need to be available extensively to support business during peak business season.- Help onboard new experts and handhold them to ensure improved productivity.- Be an advocate of Chegg on social media platforms.

Must Have skills:
- Excellent communication skills - oral/written- Working knowledge of MS Excel- Analytical mindset with good problem-solving and interpersonal skills- Ability to work effectively in a team - should be able to switch nimbly between being a team player and a self-starter- Flexible and willing to adapt to new challenges- Experience in working with crowdsourcing platforms is a plus- Exposure to CRM systems like Salesforce, Zoho, Hubspot etc. will be an added advantage

Good to have skills:
- Web and app analytics like google analytics, adobe analytics, Domo, exposure to CRM systems like Salesforce, Zoho, Hubspot etc.

Other Requirements:
- Min. 1 Yr of relevant experience- MBA in marketing, graduation in any stream

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called

State of the Student

shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg:
Certified Great Place to Work:
Chegg Corporate Career Page:
Chegg India:
Chegg Israel:
Thinkful (a Chegg Online Learning Service):
Chegg out our culture and benefits
- Chegg is an equal opportunity employer_

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