IT Professional

7 months ago

Gurugram Haryana, India amdocs Full time

**Job ID**:183932
**Required Travel**: Minimal
**Managerial - No**
**Location:**:India
- Gurgaon (Amdocs Site)

**Who are we?**:
**In one sentence**:
Provide support to Amdocs internal users for IT related support

**What will your job look like?**:
Knowledge to support various Desktop and Laptop models available in Amdocs
Image Amdocs Laptops and desktops with the Amdocs image
Knowledge to support windows related issues escalated by Remote Support
Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
Support meeting/conference room IT infrastructure
Vendor management - Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.
Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements
Need to be on call after office hours and during weekends for any major disruptions in IT Service
Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
Collaborate effectively and closely with end users, IT stakeholders

**Required Skills/Domain Knowledge**
- Must have minimum 2 years of technical support experience
- Excellent communication skills
- Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM
- Excellent knowledge of PC & laptop hardware

**All you need is...**:
**Preferred Skills/ Domain Knowledge**
- Windows System Administration. (Windows 7, Windows 10)
- PC/Laptop support
- Hardware knowledge of laptop, Desktop, printer
- Good knowledge of MS suite of products like MS 365 Excel knowledge for reporting.**Behavioral Skills**:

- **Required Behavioral Competencies**
- Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise
- Good collaboration skills to achieve the stated objectives
- Excellent English communication skills
- Patient with customers
- Have an ownership mentality to resolve issues on own or with the help of others
- Be a self-starter and the work mínimal remote assistance
- Come up with ideas, solutions to implement new services to enhance customer satisfaction

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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