Regiona Product Support

5 months ago


India Sidel Full time

**Your Mission**:

- Participate on the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on palletizer equipment.
- Secure and manage Non-Conformity and warranty cost on the SINCRO tool.
- Support FSE during new project installation and service site execution on automation issues (as well as basic mechanical support).
- Provide any preliminary solution to internal and external customers.
- Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.
- Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for equipment.
- Secure performances of commercially released equipments and lines

**Your Profile**:

- Minimum of 3 years with technical assistance and/or field experience
- Mechanical or Electrical fundaments (safety equipment, sensors, motion, servo drivers, inverters)
- acknowledge of beverage technology (aseptic and not): combi/stand alone technology & trade/line eqps.
- Knowledge of Mechanical or PLC platform (Siemens S7, Siemens TIA Portal is a plus, B&R, Rockwell Automation, Elau)
- Knowledge of Mechanical or HMI (Zenon and/or Citect) and Motion platforms (Danfoss and Elau)
- ability to manage and satisfy customer requests
- Bachelor Degree or equivalent
- English
- Local Languages spoken in the region are a plus
- Customer Orientation
- Problem Solving attitude
- Team Motivation
- Strong verbal and written communication skills

**Contract Type**:
**Permanent**:
**Country**:
**Location**:
**India**:



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