Production Support
8 months ago
Experience in doing production support of L1/L2/L3 category
Ensure that all tickets raised by the Clients are correctly categorized, updated, and properly handled
Demonstrate the highest standards of accountability by effective communication and handling/escalating of all technical and functional issues as and when they occur in a timely manner
Ensure that all tickets are meeting SLAs
Drive a sense of urgency with teams that the ticket has been escalated to
Provide excellent customer service while staying within our internal processes
Willingness to work in rotational shifts during US and European time zones
Contribute to process improvement, knowledge base updation, and lessons learned
Solid troubleshooting skills and passion for problem-solving & investigation
Incident Management
Problem Management
Service Request Fulfilment
Change Request Assessment
High flexibility
**Technical Skills**:
- Strong Core JAVA, C++
- Good experience working on credit card and transaction processing domain
- Good working knowledge of SQL databases
- Good exposure of Automation through Selenium
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