Product Support Representative
4 weeks ago
Job Description:
**Job Description**:
The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an outstanding customer experience with every interaction. Excellent interpersonal skills are critical as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad audience, ranging from individual consumers to business administrators. A PSR must be organized, detail oriented, and a lifelong learner who thrives on sharing knowledge with customers and the rest of the team.
Who you are committed to being:
- An outstanding communicator. You are sincere and context-seeking.- An objective truth seeker. You are not driven by ego.- Committed to embracing Pluralsight’s culture and helping cultivate the culture throughout the department.- A life-long learner. Your curiosity drives you to explore beyond the edge of your current scope.- Organized and collaborative. You seek clarity while in a group and like to discuss evolving ideas. You work well with your team with the end goal in mind.- Able to ask detailed and specific questions, to understand nuance, and to challenge conventional wisdom.- Able to understand basic troubleshooting steps, identify issues, conduct research, and follow processes.- Punctual and responsible for your schedule, in coordination with the team.- Efficient at managing your time and moving between responsibilities.- Collaborative and enthusiastic about working with and understanding other teams within Pluralsight.- Committed to giving and receiving constructive feedback to teammates.- Having fun. Yes, this is a responsibility.
What you’ll do:
- Demonstrate your interpersonal skills to field and resolve customer inquiries.- Use your discretion to work within established processes yet be flexible in resolving complicated customer requests.- Identify themes and raise issues when appropriate to Technical Support or management.- Communicate ways we can improve the support experience to managers.- Coordinate with Support team members and other departments for additional projects as needed.- Working during the night shift aligning with Mountain time - US to handle Product & Technical support queries & impart support
Experience you’ll need:
- Superb interpersonal skills- Familiar with basic technology- Experience with Zendesk- Ability to effectively prioritise requirements- You have shown you are a strong collaborator, a trusted teammate, and are skilled at resolving and working through different ideas- Ability to work in multiple shifts & support customers globally across different time zones
Our Perks & Benefits Include- Competitive salary and meaningful benefits- Comprehensive medical & dental coverage including OPD for you and your family- Open vacation policy- Stay active with our wellness program that allows you to expense your gym membership and other sports activities- Tuition reimbursement
- Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law._
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- to learn how to request an accommodation._
- For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report _
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