Customer Support Representative
2 weeks ago
**Company Name: MD Global Solution (MD International Group - Head Office - United Arab Emirates)**
**Position Title**: Customer Support Executive - Recruitment and Study Abroad
**Location**: India
**Job Type**: Full-time
**Job Summary**:
**Responsibilities**:
**Client Consultation**:
- Provide detailed information to clients about available job opportunities or study programs abroad.
- Assess clients' qualifications, preferences, and career goals to recommend suitable options.
**Application Assistance**:
**Communication and Follow-up**:
- Follow up with clients to ensure all required documents and information are submitted accurately and on time.
**Coordination with Partners**:
- Coordinate interviews, exams, and other assessment activities as needed.
**Problem Resolution**:
- Address client inquiries, concerns, and complaints promptly and professionally.
**Record Keeping**:
**Market Research**:
- Stay updated on current trends, regulations, and requirements related to international recruitment and study abroad programs.
- Conduct research to identify new opportunities and potential partnerships to enhance service offerings.
**Qualifications**:
- Bachelor's degree
- Previous experience in customer service, recruitment, or education consultancy is an advantage.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills with the ability to build rapport and establish trust with clients.
- Attention to detail and organizational skills to manage multiple tasks simultaneously.
- Proficiency in MS Office suite and CRM software.
- Knowledge of visa regulations, immigration procedures, and international education systems is desirable.
- Fluency in multiple languages may be beneficial, depending on the target market.
**Salary**:INR 10,000 + Incentive
**Interview**:Zoom Interview
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹12,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- Malayalam (required)
- English (required)
- Tamil (required)
Expected Start Date: 01/06/2024
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