Chat and Email Support Executive

6 months ago


Noida Uttar Pradesh, India Freekamaal Full time

**Key Responsibilities**:

- Handle queries, requests & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.
- Strong follow-up on cases to ensure final resolution keeping the customer experience in mind.
- Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines.
- Coordinate timely with inter-departments to resolve escalations.
- Make outgoing calls for follow-up cases and ensure closure.
- Adhere to business SOP and quality guidelines under the defined SLA structure.
- Manage social media queries on Instagram, WhatsApp, Facebook, Twitter & Telegram.
- Basic MS word & excel skills to manage relevant data on G-drive.

**Requirements**:

- Good verbal and written communication skills
- Strong active listening and comprehension skills
- Multi-tasking-To be able to work in a blended process.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**

+91 9315711853


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