Operation Executive
6 months ago
**About Us**:
**Job Overview**:
As an Executive in Client Relations, you will be responsible for engaging with clients on the floor, understanding their needs, and providing excellent customer service. Additionally, you will play a vital role in addressing client queries, managing retail operations, handling the cash counter, and facilitating wholesale transactions.
**Key Responsibilities**:
- **Client Engagement**:
- Greet and assist clients on the floor, providing product information and recommendations.
- Ensure a positive and personalized shopping experience for retail customers.
- Build and maintain strong relationships with clients to enhance customer loyalty.
- **Query Resolution**:
- Address client inquiries and concerns promptly and professionally.
- Collaborate with relevant departments to resolve client issues effectively.
- Provide product knowledge and guidance to clients to facilitate informed purchasing decisions.
- **Retail Operations**:
- Oversee daily retail operations, including managing inventory levels and restocking shelves.
- Assist in the organization of promotional events and displays to enhance the customer shopping experience.
- Process retail transactions accurately and efficiently.
- **Cash Counter Management**:
- Handle cash transactions, including receiving payments and providing change.
- Reconcile cash drawer at the end of each shift and maintain accurate records.
- Adhere to cash handling policies and procedures.
- **Wholesale Support**:
- Collaborate with wholesale clients to understand their needs and requirements.
- Facilitate wholesale transactions, including order processing and delivery coordination.
- Ensure seamless communication between wholesale clients and internal teams.
- **Customer Feedback**:
- Collect and analyze customer feedback to identify areas for improvement.
- Implement strategies to enhance customer satisfaction and loyalty.
**Qualifications**:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in retail and/or wholesale operations, preferably in the cosmetics industry.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and customer-focused mindset.
- Familiarity with point-of-sale (POS) systems.
**Skills and Competencies**:
- Customer-oriented approach with a passion for providing exceptional service.
- Ability to multitask and thrive in a fast-paced retail environment.
- Strong organizational skills and attention to detail.
- Team player with a positive and proactive attitude.
- Proficient in Microsoft Office and basic retail software.
**Salary**: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Fixed shift
**Experience**:
- total work: 2 years (preferred)
Ability to Relocate:
- Nashik, Nashik, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9022114647
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