Operation and Sales Courier

1 week ago


Nashik Maharashtra, India Inspeed Courier And Cargo Full time

We are seeking a dynamic and results-driven **Courier Operations & Sales Executive** to join our growing team. This unique role combines operational responsibility with a focus on sales, requiring a proactive individual who can manage day-to-day courier operations while actively driving sales growth in a competitive market.

**Key Responsibilities:Courier Operations Management**:

- **Logistics Coordination**: Oversee the daily operations of the courier department, ensuring smooth and efficient transportation and delivery of packages.
- **Route Optimization**: Plan and manage delivery routes, ensuring maximum efficiency and cost-effectiveness while meeting delivery deadlines.
- **Team Supervision**: Supervise and support a team of delivery personnel, ensuring high standards of service, accuracy, and adherence to company policies.
- **Quality Control**: Monitor and maintain the quality of courier services, addressing any issues related to delays, damage, or customer complaints.
- **Inventory Management**: Ensure proper tracking, sorting, and handling of packages. Maintain accurate records of all deliveries and pickups.
- **Operational Reporting**: Prepare regular reports on courier operations, including performance metrics, delivery times, and any operational challenges.

**Sales & Business Development**:

- **Client Acquisition**: Identify and target new clients, including businesses and individuals, to expand the company’s courier services.
- **Sales Presentations**: Conduct sales presentations and meetings with potential clients to promote courier services and solutions.
- **Customer Relationship Management**: Build and maintain strong, long-term relationships with clients, ensuring satisfaction and encouraging repeat business.
- **Sales Targets**: Achieve and exceed monthly and quarterly sales targets by driving new business and increasing revenue from existing clients.
- **Market Analysis**: Analyze market trends and competitor offerings to identify opportunities for sales growth and service improvement.
- **Collaboration**: Work closely with marketing, customer support, and operations teams to ensure the successful execution of sales strategies.

**Additional Responsibilities**:

- **Customer Support**: Address and resolve customer queries related to courier services, including pricing, delivery status, and service inquiries.
- **Process Improvement**: Identify areas for process improvements in both operations and sales to increase efficiency, customer satisfaction, and profitability.
- **Training**: Assist in the training and development of junior staff, both in operational procedures and sales techniques.

**Requirements**:

- **Education**: Bachelor’s degree in Business Administration, Marketing, Logistics, or a related field.
- **Experience**: 2+ years of experience in courier operations, logistics, or sales, preferably in the courier or logistics industry.
- **Sales Experience**: Proven track record of achieving sales targets and generating new business.
- **Communication**: Excellent communication skills (both verbal and written) and the ability to build rapport with customers and team members.
- **Organizational Skills**: Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
- **Problem-Solving**: Strong analytical and problem-solving skills, particularly in a fast-paced, service-oriented environment.
- **Tech-Savvy**: Familiarity with courier management systems, CRM tools, and MS Office suite.
- **Driving License**: Valid driver’s license (for occasional fieldwork, if required).
- **Knowledge of the Area**: In-depth knowledge of the local area, including key delivery routes and regions.

**Preferred Skills**:

- Experience in managing a courier team or operations.
- Knowledge of the latest trends and technologies in the courier and logistics industry.
- Ability to work under pressure while maintaining a positive and customer-focused attitude.

**Job Types**: Full-time, Internship, Fresher

Pay: ₹9,366.52 - ₹25,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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