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Help Desk Executive

1 month ago

Gurugram Haryana, India JLL Full time

JLL supports the Whole You, personally and professionally.

TITLE
Helpdesk Executive

BUSINESS UNIT
IFM

REPORTING TO
Facility Manager

DIRECT REPORT POSITIONS
None

POSITION GOALS
Process Management from inception to call completion of all service requests
Capturing information on consistent manner
Allows for complete analysis & request tracking
Compliant with the clients name policies & procedures
Determines service responsibility
Carrying Customer satisfaction survey
Guaranteed single point of contact for client name staff & contractors

DUTIES & RESPONSIBILITIES
Efficiently handling Helpdesk Calls
Act as the first point of contact for service request calls & requisitions through data and voice support
Ensure each request is recorded properly & promptly
Efficiently coordinating with team of technician and FM staff for timely completion of calls
Maintaining conference/ meeting room booking
Follow up of the each work request issued to ensure its closure
Provide feedback to the requester on the status of their request
Monitor the performance of contractors to whom a request has been issued
Notify the senior facilities manager / client on site at the time of all Emergency calls
Provide a detailed summary status of calls in a daily / Weekly and monthly basis
Provide general assistance to other facilities functions (e.g. Stationery) as required
Coordinating with landlord for parking pass & Vehicle stickers & maintaining the data for the same
Coordinate hotel bookings in emergency
Single Point Of Contact for Sodexo issuance and requests

KEY PERFORMANCE MEASURES
Ensure each and every calls are completed in given period (SLA/TAT)
Respond to mails at timely manner.
To be able to work independently.
Completion of all assigned work on time and accurately

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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