Help Desk Executive

1 week ago


Gurugram Haryana, India Makoto HR Solutions Full time

**Job Role**:

- To receive and log calls/complaints/requests from client/staff.
- To assign the queries / complaints to the technical and soft services team immediately for resolution and recording their queries for MIS.
- To analyze requests and complaints patterns and initiate corrective action on high TAT queries on property ticket system process.
- To generate and analyse reports of complaints log v/s TAT on a monthly basis.

Qualification : Any Graduate

**Job Types**: Full-time, Permanent

Pay: Up to ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Weekend only

Shift:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person


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