Help Desk Executive

5 months ago


Gurugram Haryana, India JLL Full time

JLL supports the Whole You, personally and professionally.

TITLE
Helpdesk Executive

BUSINESS UNIT
IFM

REPORTING TO
Facility Manager

DIRECT REPORT POSITIONS
None

POSITION GOALS
Process Management from inception to call completion of all service requests
Capturing information on consistent manner
Allows for complete analysis & request tracking
Compliant with the clients name policies & procedures
Determines service responsibility
Carrying Customer satisfaction survey
Guaranteed single point of contact for client name staff & contractors

DUTIES & RESPONSIBILITIES
Efficiently handling Helpdesk Calls
Act as the first point of contact for service request calls & requisitions through data and voice support
Ensure each request is recorded properly & promptly
Efficiently coordinating with team of technician and FM staff for timely completion of calls
Maintaining conference/ meeting room booking
Follow up of the each work request issued to ensure its closure
Provide feedback to the requester on the status of their request
Monitor the performance of contractors to whom a request has been issued
Notify the senior facilities manager / client on site at the time of all Emergency calls
Provide a detailed summary status of calls in a daily / Weekly and monthly basis
Provide general assistance to other facilities functions (e.g. Stationery) as required
Coordinating with landlord for parking pass & Vehicle stickers & maintaining the data for the same
Coordinate hotel bookings in emergency
Single Point Of Contact for Sodexo issuance and requests

KEY PERFORMANCE MEASURES
Ensure each and every calls are completed in given period (SLA/TAT)
Respond to mails at timely manner.
To be able to work independently.
Completion of all assigned work on time and accurately

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.


  • Help Desk Executive

    6 months ago


    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Help Desk Executive Work Dynamics **What this job involves**: Duties & responsibilities The role is responsible for Manning and handling the FM Helpdesk for 24*7 Should be able to manage Corrigo (JLL Application) **Daily report**: Manned executive with share the daily report in the morning of the...


  • Gurugram, Haryana, India Konverge Technologies Full time

    We are hiring for IT Help Desk Coordinator ( Immediate Joiners) Role at Konverge Technologies Experience: 1-4 Years Location: Gurugram Main Point we are looking for: - Work experience with Cisco TAC, like opening a case with TAC, OEM contract association, Cisco smart account creation, and license association - Excellent Written & verbal communication. -...

  • Executive - Help Desk

    3 months ago


    Gurugram, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...


  • Gurugram, Haryana, India Bellator Media Private Limited Full time

    **Join Our Team! Hiring a Front Desk Sales Executive for FitClub!!** **About FitClub** FitClub is a premium fitness center committed to empowering individuals to achieve their health and wellness goals. We offer state-of-the-art equipment, personalized training, and a variety of group fitness classes. **FitClub is part of the Bellator Group**, a leader in...


  • Gurugram, Haryana, India Bellator media pvt ltd Full time

    **Front Desk Executive - Golf Course Road Branch** **About Fitclub** Fitclub is a premium fitness destination committed to helping individuals achieve their health and wellness goals. As part of the Bellator Group, we pride ourselves on delivering exceptional service, cutting-edge facilities, and a vibrant fitness community. We are excited to announce the...


  • Gurugram, Haryana, India Children First Mental Health Institute Pvt Ltd Full time

    **Job Description: Front Desk Administrative Executive at Children First** Children First is a leading mental health clinic that offers comprehensive mental health services to children and adolescents. We are looking for a Front Desk Administrative Executive to join our team and help us provide the best possible care to our clients. The role will be...

  • Front Desk Executive

    1 month ago


    Gurugram, Haryana, India Bellator media pvt ltd Full time

    Join Our Team! Hiring a Front Desk Receptionist for FitClub!! About FitClub FitClub is a premium fitness center dedicated to helping individuals reach their health and fitness goals. We provide top-of-the-line equipment, personalized training programs, and a variety of group classes, fostering a community where everyone feels welcome. Our team is committed...

  • Front Desk Executive

    6 months ago


    Gurugram, Haryana, India Catalyze Capital Private Limited Full time

    As a Front Desk Executive, you will be the first point of contact for our clients, visitors, and stakeholders. You will play a crucial role in ensuring smooth operations at the front desk and providing exceptional customer service. Your responsibilities will include: - Greeting visitors and clients with a warm and welcoming demeanor. - Answering and...

  • IT Help Desk

    5 months ago


    Gurugram, Haryana, India Virtusa Full time

    P3 C3 TSTS Work mode-Hybrid Shift timing -General Shift JD - As an experienced Software Engineer working for our leading client, you serve as member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. Depending on the team that you join, you could be developing mobile features that...

  • IT Help Desk

    5 months ago


    Gurugram, Haryana, India Virtusa Full time

    P3 C3 TSTS Work mode-Hybrid Shift timing -General Shift JD - As an experienced Software Engineer working for our leading client, you serve as member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. Depending on the team that you join, you could be developing mobile features that...

  • Front Desk Executive

    5 months ago


    Gurugram, Haryana, India AVAHOTEL Full time

    Job Title: Front Desk Executive Department: Guest Services Location: [Gurugram sector-27 DLF] Reports To: Front Office Manager Company Brief: Job Summary: The Front Desk Executive at our startup hotel in the Indian market plays a critical role in shaping the initial impression of our property. As the first point of contact for guests, this position...


  • Gurugram, Haryana, India Bellator media pvt ltd Full time

    **Join Our Team! Hiring a Front Desk Receptionist for FitClub!!** **About FitClub** FitClub is a premium fitness center dedicated to helping individuals reach their health and fitness goals. We provide top-of-the-line equipment, personalized training programs, and a variety of group classes, fostering a community where everyone feels welcome. Our team is...


  • Gurugram, Haryana, India Children First Mental Health Institute Pvt Ltd Full time

    Children First is a leading mental health clinic that offers comprehensive mental health services to children and adolescents. We are looking for a Front Desk Administrative Executive to join our team and help us provide the best possible care to our clients. The role will be responsible for managing the daily operations of the front desk, including the...

  • Help Desk Executive

    5 months ago


    Gurugram, Haryana, India Makoto HR Solutions Full time

    **Job Role**: - To receive and log calls/complaints/requests from client/staff. - To assign the queries / complaints to the technical and soft services team immediately for resolution and recording their queries for MIS. - To analyze requests and complaints patterns and initiate corrective action on high TAT queries on property ticket system process. - To...

  • Front Desk Executive

    6 months ago


    Gurugram, Haryana, India Chalk Studio Full time

    **About the firm** Chalk Studio is an esteemed interior design firm renowned for its expertise in crafting environments that seamlessly blend functionality and aesthetic appeal. As we continue to push the boundaries of creative design, we are seeking a dynamic and skilled individual to join our team in the role of **Front Desk Executive**. If you're -...

  • Front Desk Executive

    3 months ago


    Gurugram, Haryana, India AKR Infotech Full time

    **Job Description for Front Desk Executive**: - Coordinate with Consultant in Studio and book consultation to meet their individual targets & earn incentives. - Ensure that all the Brand Standards are followed. - Manage front Desk to ensure clients receive prompt, cordial attention and personal recognition - Manage front Office task and Guest Relations...

  • Front Desk Executive

    3 months ago


    Sikanderpur, Gurugram, Haryana, India ElitePro Infra Full time

    **Company Description** ElitePRO Infra is Gurugram’s leading real estate and investment consultant, offering customer-centric services in the commercial and residential segments. **Role Description** This is a full-time on-site role for a Front Desk Executive at ElitePRO Infra in Gurugram. The Front Desk Executive will be responsible for handling...

  • Front Desk Executive

    6 months ago


    Gurugram, Haryana, India Chainway india pvt. Ltd. Full time

    We’re seeking a skilled and friendly Front Office Executive to join our team at Chainway India Pvt. Ltd. You will manage the reception or front desk at our head office. Thus, as the first point of contact for our visitors, you will play a critical role in creating a welcoming environment. In this role, you are expected to handle administrative tasks, Data...

  • Front Desk Executive

    2 months ago


    Sikanderpur, Gurugram, Haryana, India ElitePro Infra Full time

    **Company Description** ElitePRO Infra is Gurugram’s leading real estate and investment consultant, offering customer-centric services in the commercial and residential segments. **Role Description** This is a full-time on-site role for a Front Desk Executive at ElitePRO Infra in Gurugram. The Front Desk Executive will be responsible for handling...

  • Travel Desk Executive

    5 months ago


    Gurugram, Haryana, India DRP Enterprises Pvt Ltd Full time

    Travel Desk Executive to be posted at Client's site at Sec 44 Gurugram. **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹28,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Day shift **Experience**: - total work: 1 year (preferred) Ability to Commute: - Gurgaon, Haryana (required) Ability to Relocate: -...