IT Help Desk

3 weeks ago

Gurugram Haryana, India Virtusa Full time

P3

C3

TSTS

Work mode-Hybrid

Shift timing -General Shift

JD
- As an experienced Software Engineer working for our leading client, you serve as member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. Depending on the team that you join, you could be developing mobile features that give our customers and clients more control over how they bank with the client, strategizing on how big data can make client's trading systems quicker, creating the next innovation in payments for merchants, or supporting the integration of client's private and public cloud platforms.

Design and develop scalable and resilient systems using Java or Python to contribute to continual, iterative improvements for product teams

Executes software solutions, design, development, and technical troubleshooting

Identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture

Provides IT support to internal users. Should be comfortable interacting with international customers in English language. The profile requires working extensilvely with computers and head phones to take inbound / outbound calls. Will be part of a global support operations group virtual team with peers from major Bechtel offices globally.

Ticket monitoring and Remote support

Windows troubleshooting

Performs activities such as Network Account Password reset and Unlock; Security Token PIN reset, adding

Creates and Manages User accounts

Coordinates with users and support team(s) and schedules Account/Network resource migration

Creates proper documentation using ServiceNow ticketing tool

Tracking of issues and solutions; resolving or routing escalating where appropriate

Ensures seamless shift hand-over

Performs other special projects as assigned

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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