Payment Experience Associate

7 months ago

Bengaluru Karnataka, India Flywire Full time

**Company Description** Are you ready to trade your job for a journey**? **Become a FlyMate**

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you

**Who we are**:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,700+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
**Job Description** The Opportunity**:
We, at Flywire, are seeking a **Payment Experience Associate.**

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

You will
- Be a brand ambassador and make a positive first impression of Flywire
- Provide efficient and personalized solutions to Flywire users
- Carry out proactive payer outreach, as needed, to support the completion of a booking
- Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to Experience Specialists
- Solve complex payment problems utilizing different software tools
- Conduct daily follow-up with previously unresolved requests
- Find ways to make our services more convenient for payers
- Be inspired to take initiative in new projects
- Have fun while working hard with a goal-oriented team

**Qualifications** Here’s What We’re Looking For**:

- ** Fluency in English and Hindi (required)**:

- 1-3 years of experience in customer support role
- Ability to work on a flexible schedule (e.g. shift rotations, weekend, public holidays)
- Customer service experience (preferred)
- Excellent communication skills in both writing and speaking, great phone etiquette
- Customer oriented mindset, able to listen, understand, and find a solution to complex customer requests with professionalism and empathy
- Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish)
- A team player, able to work with the team locally or remotely, supporting each other, collaborating for managing the payer inquiries and country specific projects
- Payment related experience (banking, forex company) (preferred)
- Familiarity with CRM software (preferred)
- International experience (preferred)

**Technologies We Use**:

- Zendesk
- Google Suite
- Looker

**What We Offer**_:_
- Competitive compensation, including stock options
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in
- WFH Stipend & Digital Disconnect Days
- Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers)

**Submit today and get started**

We are excited to get to know you Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part) your Talent Acq

  • Payment Experience Associate I

    4 months ago

    Bengaluru, Karnataka, India Flywire Full time

    **Company Description** Are you ready to trade your job for a journey? Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...

  • Payment Experience Associate, Payouts

    7 months ago

    Bengaluru, Karnataka, India Flywire Full time

    **Company Description** Are you ready to trade your job for a journey**? **Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments...

  • Payment Experience Associate

    7 months ago

    Bengaluru, India Flywire Full time

    Company Description **Are you ready to trade your job for a journey**? **Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...

  • High Value Payments, Associate

    2 months ago

    Bengaluru, Karnataka, India Deutsche Bank Full time

    **High Value Payments, Associate**: **Job ID**:R0353715**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-11-07**Location**:Bangalore**Position Overview**: **Job Title - **High Value Payments, Associate** **Location - Bangalore, India** **Role Description**: The Associate is typically responsible for the supervision and oversight of a...

  • Customer Experience Associate

    7 months ago

    Bengaluru, Karnataka, India Skydo Full time

    **Job Description: Customer Experience Associate / Senior Associate** Skydo is looking for a Customer Experience Associate / Senior Associate to join our Customer Experience team. This role will report to the Head of Customer Experience and will be responsible for embodying our customer obsession. Join us in delivering unparalleled service and support,...

  • Associate - Payments

    6 days ago

    Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Payment Experience Strategist

    4 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    Company Overview:Amazon Pay's vision is to simplify lives and fulfill aspirations by making payments trusted, convenient, and rewarding. Payments and financial services are a fast-paced and dynamic landscape with evolving customer needs, technologies, and regulations.The company caters to diverse customer preferences across cash habituated, new-to-credit,...

  • Payment Operations Associate, Insurance

    7 months ago

    Bengaluru, Karnataka, India Flywire Full time

    **Company Description** Are you ready to trade your job for a journey**? **Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments...

  • Associate - Grant Payments

    7 months ago

    Bengaluru, Karnataka, India Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • Payment Executive

    4 months ago

    Bengaluru, Karnataka, India Amagi Full time

    We are a next-generation media technology company that provides cloud broadcast and targeted advertising solutions to broadcast TV and streaming TV platforms. Amagi enables content owners to launch, distribute and monetize live linear channels on Free Ad-supported Streaming TV and video services platforms. Amagi also offers 24x7 cloud-managed services...

  • Associate 2,procure to Pay-payments

    7 months ago

    Bengaluru, Karnataka, India ALSTOM Full time

    Req ID:445994 We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more...

  • Payment Operations Associate, Cmt Payouts

    7 months ago

    Bengaluru, Karnataka, India Flywire Full time

    **Company Description** Are you ready to trade your job for a journey**? **Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments...

  • Payment Operations Associate, Pay-ins

    7 months ago

    Bengaluru, Karnataka, India Flywire Full time

    **Company Description** Are you ready to trade your job for a journey**? **Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments...

  • Payments Pricing

    1 month ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** Job Title** Market Research & Insights - Sr. Associate - Payments Pricing (Merchant Services) **Short Description** Join the team that is driving market strategy for one of the most innovative banks. **Position Description**: The J.P. Morgan Payments Pricing is responsible for analysis used to drive strategic pricing decisions and the...

  • Payment Operations Associate, Pay-ins

    4 months ago

    Bengaluru, Karnataka, India Flywire Full time

    **Company Description** Are you ready to trade your job for a journey? Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...

  • Investigator Payments Assistant

    2 months ago

    Bengaluru, Karnataka, India IQVIA Full time

    **JOB OVERVIEW** - Job Profile Summary_ The Site Solutions Coordinator will complete clinical research training and payment associated tasks to perform job duties.Expected to gain experience with standard IQVIA tools, metrics and reports. Work under an assigned mentor and develop an understanding of how sites operate and association with payment tasks in...

  • Payment Lifecycle Associate

    3 months ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** You will be responsible for understanding the key metrics and risk components and support the operations lead to meet the financial goals and objectives put forth by the Line of Business, while partnering globally with the regions where the business operations are located. **Job Summary**: **Responsibilities**: - Working for overall...

  • Associate 1 - Procure to Pay- Payments

    7 months ago

    Bengaluru, Karnataka, India ALSTOM Full time

    Req ID:452466 We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more...

  • Procure to Pay Associate 2-payments 1

    2 months ago

    Bengaluru, Karnataka, India ALSTOM Full time

    Req ID:468366 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...

  • Transfer Agency

    7 months ago

    Bengaluru, India LRI Invest S.A. Full time

    -Transfer Agency Payment Processing Team Business - Global Payments - Transfer Agency Role Title - Associate/ Senior Associate Location Pune/ Bangalore/Mumbai/Hyderabad The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including...