Restaurant Captain

2 months ago


Mumbai, India Kaasas pizza Full time

As a Waiter/Waitress, your primary responsibility is to ensure exceptional customer service by providing prompt and efficient food and beverage service to restaurant patrons. In addition to serving customers, this role may involve inventory management, maintaining customer relations, and collaborating with other team members to ensure smooth operations within the establishment.

Key Responsibilities:
Customer Service:Greet and welcome customers in a friendly and professional manner.
Assist customers in selecting menu items, taking special dietary requirements into consideration.
Provide recommendations and answer customer inquiries about food and beverage options.
Take accurate orders and deliver them to the kitchen staff promptly.
Serve food and beverages to customers and ensure their satisfaction throughout their dining experience.
Address any customer concerns or complaints promptly and professionally.

Inventory Management:Monitor and maintain stock levels of beverages, condiments, and other supplies.
Assist in restocking and replenishing inventory as needed.
Collaborate with the kitchen staff to ensure availability of menu items.
Report any shortages or discrepancies in inventory to the appropriate personnel.
Follow established procedures for waste control and minimize food and beverage waste.

Order Processing and Billing:Take orders accurately, ensuring special requests or modifications are noted.
Enter orders into the system or communicate them clearly to the kitchen staff.
Prepare bills and present them to customers, ensuring accuracy in pricing and calculations.
Process payments, handle cash transactions, and provide change to customers.
Maintain cleanliness and organization at the cashier station.

Table and Dining Area Management:Set up tables and arrange seating according to the establishment's standards.
Ensure tables are clean and properly set with utensils, condiments, and other necessary items.
Monitor and manage table turnover to accommodate incoming customers efficiently.
Clear and clean tables promptly after customers finish their meals.
Maintain the overall cleanliness and tidiness of the dining area.

Collaboration and Communication:Collaborate with other team members, including kitchen staff and management, to ensure smooth operations.
Communicate customer feedback, special requests, and any issues to the relevant staff members.
Maintain effective communication with coworkers to ensure a cohesive and efficient work environment.
Attend staff meetings and training sessions as required.

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How years of restaurant experience do you have?

**Experience**:

- total work: 4 years (required)

**Speak with the employer**
+91 9821197243
Expected Start Date: 20/07/2023


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