Executive-control Centre

2 months ago


Kochi, India Bluedot Full time

**ROLE AND RESPONSIBILITIES**
- Manage inbound and outbound calls in a timely manner.
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services.
- Pass the information to the sales and operations teams as per the nature of the request made by the caller.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by going the extra mile.
- Maintain records of the conversations with the customer and analyze the data.
- Meet personal targets and work towards meeting team targets.
- Learn, maintain relationship with various Aviation operators, and to have a day-to-day knowledgeof their aircraft positioning details.
- To Collect pre-requisite documentation from the client and pass it over to the sales and operationsteam.
- Shall have the knowledge of preparing the quotation for various medical mission or shall help tomake on during any staff shortage.
- Shall follow escalation matrix for any grievance or events during the call or the mission

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Medical field or Aviation field: 1 year (required)

**Language**:

- English, Malayalam & Hindi (required)

Application Deadline: 15/08/2023
Expected Start Date: 15/08/2023



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