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Customer Service Representative

3 months ago

Shimla, India 31 Parallel IT and BPO Solution Pvt Ltd Full time

Respond to customer inquiries and provide accurate information about products, services, and company policies.
- Assist customers in troubleshooting issues, resolving problems, and finding appropriate solutions.
- Manage and resolve customer complaints in a timely and empathetic manner, aiming for a high level of customer satisfaction.
- Use effective communication skills to build rapport with customers and establish long-term relationships.
- Follow up with customers to ensure their concerns have been resolved and they are satisfied with the outcome.
- Process orders, returns, and exchanges in accordance with company policies and procedures.
- Maintain customer databases by entering and updating relevant information.
- Collaborate with other departments, such as sales and technical support, to address customer needs and provide comprehensive solutions.
- Stay up-to-date with product knowledge, company updates, and industry trends to effectively assist customers.
- Meet individual and team targets, such as response time, customer satisfaction scores, and productivity goals.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Work Location: In person

**Speak with the employer**

+91 7807987310