Opening for Customer Support
5 months ago
Profile-Customer Support /CS
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 3 years (preferred)
- Customer service: 3 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8505961999
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