Customer Support Executive

6 months ago


Nashik Maharashtra, India Growup Investment Solutions Pvt Ltd Full time

**Roles and Responsibilities**:

- diverting the call to the relevant department for a more advanced form of query resolution
- Accurately record customer interactions and transactions in the company’s CRM system
- Follow up with customers to ensure issues are resolved satisfactorily.
- Use customer feedback to identify areas for improvement and propose actionable solutions.
- Participate in training sessions to improve service quality and customer satisfaction.
- informing customers of upcoming promotions or deals
- Work closely with team members and other departments to ensure a cohesive customer service experience.
- Share feedback and insights with the team to improve processes and service delivery.
- Assist customers with basic technical troubleshooting and provide guidance on using the company’s products/services.
- Manage multiple customer interactions simultaneously while maintaining quality service.
- Handle high-stress situations and difficult customers with professionalism and composure.

**Requirements**:

- Bachelor’s degree in Business Administration, Communication, or a related field.
- Minimum 6 months to 1 year of experience in a customer service role.
- Proficiency in using computers and familiarity with customer relationship management (CRM) software.
- Ability to clearly articulate messages and instructions.
- Effective problem-solving abilities to resolve customer issues efficiently.
- Strong interpersonal skills to build rapport with customers and colleagues alike.
- Accuracy in recording customer information and details of interactions.
- Flexibility to adapt to changes in procedures, products, or customer inquiries.
- Willingness to work in a fast-paced environment and handle high call volumes
- Maintain a professional demeanor and appearance at all times

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person



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