Customer Support Executive
6 months ago
**Roles and Responsibilities**:
- diverting the call to the relevant department for a more advanced form of query resolution
- Accurately record customer interactions and transactions in the company’s CRM system
- Follow up with customers to ensure issues are resolved satisfactorily.
- Use customer feedback to identify areas for improvement and propose actionable solutions.
- Participate in training sessions to improve service quality and customer satisfaction.
- informing customers of upcoming promotions or deals
- Work closely with team members and other departments to ensure a cohesive customer service experience.
- Share feedback and insights with the team to improve processes and service delivery.
- Assist customers with basic technical troubleshooting and provide guidance on using the company’s products/services.
- Manage multiple customer interactions simultaneously while maintaining quality service.
- Handle high-stress situations and difficult customers with professionalism and composure.
**Requirements**:
- Bachelor’s degree in Business Administration, Communication, or a related field.
- Minimum 6 months to 1 year of experience in a customer service role.
- Proficiency in using computers and familiarity with customer relationship management (CRM) software.
- Ability to clearly articulate messages and instructions.
- Effective problem-solving abilities to resolve customer issues efficiently.
- Strong interpersonal skills to build rapport with customers and colleagues alike.
- Accuracy in recording customer information and details of interactions.
- Flexibility to adapt to changes in procedures, products, or customer inquiries.
- Willingness to work in a fast-paced environment and handle high call volumes
- Maintain a professional demeanor and appearance at all times
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
Schedule:
- Day shift
**Experience**:
- total work: 1 year (required)
Work Location: In person
-
Customer Support Executive
6 months ago
Nashik, Maharashtra, India BRJ HR Solutions Full time**We are Hiring a...** **Position**: Customer Support Executive **Education**: any Graduate/ post Graduate **Experience**: 1 to 2 years (with relevant skills) **Job location**: Nashik **Job responsibilities**: - Conduct feedback calls for understand customer need for improvement regarding product and services, - Dealing customers problems or queries...
-
Customer Support Executive
6 months ago
Nashik, Maharashtra, India Salado Full timeHere are some of the top customer support roles and responsibilities. - Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes. - Listen attentively to customer complaints, empathise with their...
-
Customer Support Executive
6 months ago
Nashik, Maharashtra, India CompanyHub IT Solutions Pvt LTD Full timeKey Responsibilities: Customer Support: - Troubleshoot technical problems, provide guidance on product usage, and escalate complex issues to the appropriate teams for resolution. - Maintain comprehensive records of customer interactions, inquiries, and resolutions. Account Management: - Serve as the main point of contact for assigned client accounts,...
-
Customer Support
6 months ago
Nashik, Maharashtra, India Paradigm Consultancies Full timeWE ARE HIRING Job designation: - Customer Support : Retail Job location: - Nashik, Maharashtra **Salary**: - 15,000-22,000 Per month **Experience**: - Total experience: - 3 years of customer support or related experience - Minimum experience: - 1 -2 year of retail sector experience or related field Education: - Bachelor's degree in a relevant...
-
Customer Support Executive
6 months ago
Nashik, India A1 Productions Full timeAs a Customer Support Executive, you will be responsible for contacting customers and responding to their inquiries in a professional manner. **Responsibilities** - Understanding the products and services provided by the company. - Preparing company policies and procedures. - Developing training lessons with service delivery systems. - Resolving customer...
-
Customer Support Executive
6 months ago
Nashik, Maharashtra, India vmedulife software Full time**About vmedulife Software** vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services. Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that...
-
Cse (Customer Support Executive)
6 months ago
Satpur, Nashik, Maharashtra, India JOTO ABRASIVES PVT LTD Full timeRequire Customer Support Executive Qualification - BBA / MBA, Experience 1-2year Skills -Good communication, Knowledge of MS office Work Profile: Book customer purchase order, making invoices etc. **Salary**: 14,000 to 20,000, Joining - Immediate **Job Types**: Full-time, Permanent **Salary**: ₹14,000.00 - ₹20,000.00 per month Schedule: - Day...
-
Customer Support Executive
4 months ago
Nashik, Maharashtra, India Tridebits Technologies Pvt Ltd Full time**Duties & Responsibilities**: - Provide end-to-end software training to the clients. - Ask customers targeted questions to quickly understand the root of the problem. - Coordinate with the product team to find resolution for the issue. - Provide prompt and accurate feedback to customers. - Assist in Product/Software testing in In-house/On-site. - Excellent...
-
B2c Customer Support Executive
1 month ago
Satpur, Nashik, Maharashtra, India ViaTerra Travel Gear Pvt. Ltd. Full time**About company** ViaTerra Gear is one of India's leading brands in motorcycle touring accessories. Incorporated in 2010, the company has an extensive portfolio of products in luggage, apparel and hard part categories. We have an in-house team that designs and tests the products, and the products are manufactured at company facilities in Nashik, Maharashtra...
-
Sales Support Executive
1 month ago
Wagle Estate, Thane, Maharashtra, India Eco Support Pvt. Ltd. Full time**Responsibilities**: 1. **Enquiry Handling**: Respond to customer queries for solid waste management solutions. 2. **Proposal Prep**: Draft techno-commercial offers tailored to client needs. 3. **Order Processing**: Create and manage sales orders, ensuring smooth processing. 4. **Support & Coordination**: Provide pre - and post-order customer support,...
-
Customer Support
6 months ago
Nashik, India Paradigm Consultancies Full timeWE ARE HIRING Job designation: - Customer Support Job location: - Nashik, Maharashtra **Salary**: - 15,000-20,000 Per month **Experience**: - Total experience: - 3 years of customer support or related experience - Minimum experience: - 1 -2 year of customer service experience or related field Education: - Bachelor's degree in a relevant...
-
Customer Support Executive
4 months ago
Nashik, Maharashtra, India BEETSOL TECH PRIVATE LIMITED Full timeLooking for a person who can handle: Customer Queries. Learning about the product or service. Schedule: - Night shift **Education**: - Bachelor's (preferred) Work Location: In person
-
Customer Support Executive
6 months ago
Mumbai, Maharashtra, India MEDDIRECT Full timeCompany Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...
-
Customer Support Executive
6 months ago
Mumbai, Maharashtra, India The Sleep Company Full time**We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...
-
Customer Care Executive- Telecom Process
6 months ago
Pune, Maharashtra, India Aegis Customer Support Services Private Limited Full time**Job description-**: Designation - Customer Service Associate (Telecommunication) Qualification - Undergraduate/Graduate Basic Computer Knowledge Experience - Fresher Language known - Hindi / Marathi /English (Basic) Working Days - 6 Days Working Shift timing - Weekly Rotational (6:00 Morning to 12:00pm Midnight) Any 9 Hours Shift Kindly Note there...
-
Chat Support Executive
6 months ago
Nashik, Maharashtra, India R3 SYSTEMS INDIA PVT LTD Full timeAs a Chat Support Executive, you will be responsible for delivering exceptional customer service through chat platforms. You will engage with customers to address inquiries, resolve issues, and provide product or service information in a timely and professional manner. Your role will involve understanding customer needs, troubleshooting problems, and...
-
Junior Support Executive
2 months ago
Nashik, Maharashtra, India Care IO Infotech Pvt Ltd. Full time**Job Description of Support Executive** **Skills Required**: **1. Proficiency in**: - Microsoft Windows (All Desktop & Server Editions) - Microsoft Office365 - List, VLAN - Troubleshooting, Technical Support. - Database : MSSQL 2. Prior experience in tech support, desktop support, or a similar role. **Responsibilities**: - Identifying hardware and...
-
Customer Support Executive
2 months ago
Pune, Maharashtra, India Career Crox Full time**Job Title**: Customer Support Executive **Experience**: Fresher **Location**: Pune We are seeking enthusiastic freshers to join our Customer Support team. As a Customer Support Executive, you will assist customers with inquiries and provide solutions to their issues. **Key Responsibilities**: - Provide accurate information about products and...
-
Customer Support Executive
6 months ago
Pune, Maharashtra, India DINGG Full time**Customer Support Executive Responsibilities**: - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives. - Conducting quality...
-
Customer Support Executive
6 months ago
Baner, Pune, Maharashtra, India Manki Job Staffing Services Full time**Job Overview**: **Customer Support Executive**: **Pune**: - Job Location:Baner - Experience:1-2 years - Salary: 20-30k - Job Type:Full Time - Work Location:Work From Office - No of vacancies:5 **Urgent requirement** **Customer support Executive** **Experience**-1-3 years **Salary**-Depend on interview. Immediate joiner **Location**-Pune...