Expert Operations Advisor

6 months ago

Pune Maharashtra, India IBM Full time

Introduction

The Cloud and Cognitive Software Essential Management team is looking for enthusiastic and talented individuals to join us. Are ou passionate about helping clients achieve their business goals? Do you enjoy learning new technology and problem solving? Then Essential Management is for you

You will have the opportunity to be a part of the Expert Labs organization where you develop critical-thinking skills and work with Subject Matters Experts to resolve complex problems for our worldwide clients. In addition, you will help drive delivery to leading-edge technology in OpenShift, Cloud Pak for Data, Watson Knowledge catalog, Instana and Watson Artificial Intelligent IT Operations (Watson AIOps)

Your Role and Responsibilities

Required Technical and Professional Expertise
- Foundational OpenShift, dockers, containers knowledge
- Experience with IBM Planning Analytics, TM1 Server and Cognos
- Linux/Unix working experience.
- Good Analytical and troubleshooting Skills.
- Strong client facing, communications and collaboration skills.
- Able to handle stress and volume of workload.
- Document and write runbooks with initial resolution
- Able to diagnose problems/Issues/defects and communicate back to client
- Coordinate with all support levels till the closure of the ticket and Coordinate with /L3/L4 /Soc team for Sev1 and Security breach incident.
- Understanding of solutions on multiple public and private clouds
- Experience writing python and shell scripts
- Experience implementing operational best practices such as monitoring, alerting, metadata management

Preferred Technical and Professional Expertise
- Certification CP4D, OpenShift or CKA is preferred.
- Experience with ansible, Jenkins, terraform preferred
- Understanding Jira, GitHub and salesforce
- Working knowledge of AWS/Azure/Google Cloud is preferred.

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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