Customer Service Executive
2 months ago
We are looking for a witty personality with excellent communication skills with correct delivery of words and products in order to provide top-notch service to our customers.
Your role will involve handling inquiries, resolving issues, and building strong relationships with customers to promote repeat business and positive word-of-mouth referrals.
**Key Responsibilities**:
- Address customer concerns, complaints, and requests with empathy and patience.
- Collaborate with other departments to coordinate travel logistics, such as transportation and activities.
- Maintain accurate and organized records of customer interactions, reservations, and payments.
- Handle customer complaints and issues with a focus on finding effective solutions.
- Escalate complex problems to the appropriate department or supervisor when necessary.
- Responsible for addressing any post-sales customer queries.
- Ensuring that all travel arrangements are in compliance with company policies and procedures.
- Be up to date with travel trends, visa requirements, and safety guidelines to provide accurate information.
**Must Have**:
- Ability to learn about a variety of products (travel packages and destinations)
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and the ability to build rapport with customers.
- Problem-solving skills and the ability to handle difficult customer situations with grace.
Pay: ₹13,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Will you be able to join us immediately?
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