Customer Success Partner

2 weeks ago

Mumbai, India SAP Full time

**We help the world run better**

**Who you’ll become**

Customer Success Partner (CSP) Responsibilities:
Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers. The focus of this position is twofold: to maximize the return-on-investment customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection, which positively impact SAP’s business performance. Your end-goal? To help companies of all sizes solve their unique challenges - and run simpler.

As a CSP within the SAP Academy for Customer Success, you will be responsible to:

- Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSP professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSP focus areas: Enterprise (E-CSP), Human Experience Management (HXM), Digital Supply Chain (DSC), Signavio and Procurement (ISBN).

**What you’ll bring**
- 2-3 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that include resolution and escalation management.
- Multi-dimensional experience: global experience, leadership role, athletics, entrepreneurial/self-starter, volunteerism, music.
- Strong communication skills including fluency in English and local language.
- Proficient interpersonal skills including passion, curiosity, collaborative working style, effective listening skills, professional presence, and empathy.
- Demonstrated ability to collaborate across diverse stakeholders and business functions.
- Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

**About SAP Academy for Customer Success**

The SAP Academy for Customer Success is a world-class training program that develops our next generation customer-facing workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 9-month program strengthens the foundation for a successful career at SAP.

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAPAcademyforCustomerSuccess #SAPCSPProgramG3

The SAP Academy for Customer Success has shifted to a hybrid work model with a 50% in-office expectation.

There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon, California in late Q3 of 2024. This decision will be made in Q1 2024.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 379081 | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Partner Success Specialist

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India TD SYNNEX Full time

    Job Summary:   The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • Partner Success Specialist

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India TD SYNNEX Full time

    Job Summary: The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • Program Success Partner

    4 days ago

    Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Program Success Partners **Business**: Startup Banking **Function/ Department**: Retail Banking - Liabilities **Place of work**: Mumbai **Key / Primary Responsibilities**: 1. Engage with product teams and external service providers to create segment-based proposition for startups. Managing full life cycle of large-scale program /...

  • Technical Partner Success Manager

    1 week ago

    Mumbai, India Connectwise Full time

    Job DescriptionGeneral Summary:The Technical Partner Success Manager is responsible for leveraging deep business, technical, and industry knowledge to partners to help accelerate business value and ROI from their investment with ConnectWise. This role works in partnership with cross functional teams to increase value, retention, and partner satisfaction...

  • Executive - Customer Success

    7 days ago

    Mumbai, Maharashtra, India Route SMS Solutions Full time

    Job Role- Executive - Customer Success- Location- Mumbai- Job Description: - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Working with your accounts to grow their usage and product adoption (New Products - WhatsApp, Rich Communication Services - RCS etc.) - Advocate for your...

  • Customer Success

    4 days ago

    Mumbai, India Netcore Cloud Full time

    **Customer Success - APAC**: - Mumbai, Maharashtra- Work Type: Full Time**Mumbai, India | Customer Success Team | Full-time** Do you love to own customer’s KPIs? Are you an evangelist who would like to help the marquee International enterprise brands? - Then this is the role for you!_ **The Impact you will create in the Job**: - You will drive client...

  • Customer Success Executive

    7 days ago

    Mumbai, India Triedge Solution Full time

    Position: - **Customer Success Executive** **Salary: - 25,000 Monthly** Location: - Mumbai Job Role: - You will be responsible for driving sales growth by developing and maintaining relationships with key accounts. You will be expected to rocket sales transaction by implementing effective sales strategies, negotiation, and developing innovative...

  • Customer Success Officer

    7 days ago

    Mumbai, Maharashtra, India Tanla Platforms Full time

    Mumbai, Maharashtra IN Department Customer Success Job Role ‍ Customer Success - Upsell/Cross sell/Increase Product adoption/Increase wallet share/ Drive revenues and transactional Volumes from existing customers/ Ensuring no churn/ ensuring customer satisfaction ‍ What you'll be responsible for? Partner with customers stakeholders to understand their...

  • Senior Customer Success Manager

    Found in: Whatjobs IN C2 - 7 days ago

    mumbai, India Zycus Full time

    Senior Customer Success Manager (US 04153) US DeliveryMumbaiAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software...

  • Associate Director

    Found in: Whatjobs IN C2 - 1 week ago

    mumbai, India Zycus Full time

    Associate Director - Customer Success (US 04151) US DeliveryMumbaiAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P...

  • Senior Customer Success Manager

    Found in: Talent IN C2 - 1 week ago

    Mumbai, India Zycus Full time

    Senior Customer Success Manager (US 04153) US DeliveryMumbaiAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software...

  • Associate Director

    Found in: Talent IN C2 - 1 week ago

    Mumbai, India Zycus Full time

    Associate Director - Customer Success (US 04151) US DeliveryMumbaiAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P...

  • Customer Success Managers

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India NicheHR Global Full time

    This is a remote position.                                                                                               Job Description                                                                                   Customer Success Managers            ...

  • Customer Success Managers

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India NicheHR Global Full time

    Job Description This is a remote position.                                                                                               Job Description                                                                                   Customer Success Managers ...

  • Director, Customer Partner

    Found in: Whatjobs IN C2 - 1 week ago

    mumbai, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Director, Customer Partner

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Customer Success Advocate

    5 days ago

    Mumbai, India Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 7 days ago

    mumbai, India Alpha Hire Full time

    Overview: The CustomerSuccess Manager plays a crucial role in ensuring customersatisfaction and retention. They are responsible for cultivatingstrong relationships with clients understanding their needs andguiding them to success with the companys products orservices.KeyResponsibilities: Develop andmaintain strong relationships with assignedcustomers...

  • Manager - Customer Success Management (Customer Success Management) - B3201_2

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India Tata Communications Full time

    Job Family Descriptor Act as Customer voice in the organization and viceversa and be the customer champion for all service expectations and contractual obligations by orchestrating Tata Communication teams to exceed customers expectations throughout the customer lifecycle Increase in wallet share of customer in terms of YoY Gross Revenue Growth...

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    mumbai, India One Point Six Technologies Pvt Ltd Full time

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...