Customer Service and Sales Officer

2 weeks ago

India British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Role Purpose:
The post holder is responsible for collecting and recording information related to inquiries in accordance with prescribed procedures and guidelines. It is crucial for driving income through inquiry conversion, upselling, and cross-selling.

**Main Accountabilities:
**Customer Experience and Sales**
- Welcome all customers and visitors in a friendly and professional manner.
- Ensure customer interactions are proactive, friendly, and compliant with British Council brand guidelines and Customer Service standards.
- Provide accurate information and promotional materials on all British Council services.
- Guide customers through the registration process and strive to resolve issues in the first contact, meeting, or exceeding income/conversion targets.
- Build rapport with prospects to understand their objectives, needs, and requirements.
- Promote self-access solutions to customers and facilitate their journey across various channels.
- Contribute to customer service indicators like customer feedback and net promoter score.
- Record all opportunities on CRM, databases, and information files.
- Forward customer feedback and comments to the Duty Manager.
- Register and collect payments from customers using appropriate systems.
- Resolve and record customer inquiries and complaints on CRM or appropriate systems.
- Handle first-level complaints promptly and escalate serious and sensitive complaints as needed **.
**Business Delivery**
- Maintain an excellent level of product knowledge.
- Ensure designated tasks for shifts are completed accurately when serving as the duty officer.
- Execute specific projects and responsibilities as assigned by the management team.
- Be flexible to rotate between workstations.
- Be open to working extra hours during registration periods to meet service level agreements.
- Ensure information brochures/leaflets are replenished and standard responses and online resources are updated.
- Support all aspects of the operation on-site and off-site as per business and operational requirements.
- Make reasonable adjustments to support the team in business continuity situations.
- Accurately record income and manage end-of-day reconciliation.Respond to more complex inquiries in line with established processes.

**Sales and Product Promotion**
- Cross-sell and upsell British Council services.
- Handle consultations and turn inquiries into sales to achieve conversion and income targets.Make outbound calls to support customers at different stages of the customer journey.

**Risk & Compliance**
- Maintain and record data in a risk-averse manner.
- Capture customer consent on the required system.
- Accurately and promptly manage day-end reconciliation, balancing cash, card payments, cheques, and bank transfers.
- Follow policies and procedures outlined by the Customer Service Manager.
- Familiarize yourself with the Customer Service financial guide and ensure compliance.Assist the duty manager with income reconciliation and banking processes when necessary.

**Role-Specific Knowledge and Skills:
**Minimum/Essential**
- Graduation and/or equivalent professional experience.
- Comprehensive, proven experience as a customer service and sales executive.
- Thorough understanding of marketing and negotiating techniques.
- Fast learner with a passion for customer service and sales.Self-motivated with a results-driven approach.

**Desirable**
- Customer Service Professional Qualification.
- Relevant qualification or training in Sales.
- Hands-on experience with CRM software.Experience in a multi-national or international work environment, education, or hospitality industry.

**Further Information**:
**Pay Band - **Grade H / Pay band 4
**Contract Type - **Fixed Term Contract (2 years - extendible) - Local
**Location - **Delhi, India
**Closing Date **- 13 Dec 2024, 23:59 PKT

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicant

  • Customer Service Officer

    1 week ago

    India Triple Full time

    Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...

  • Customer Service Officer

    1 week ago

    India Triple Full time

    TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...

  • Customer Service Officer

    1 week ago

    India Triple Full time

    Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...

  • Customer Service Officer

    1 week ago

    India Triple Full time

    Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...

  • Customer Service Representative

    5 months ago

    India May I Help You Consulting Service Full time

    **_Interview:_** direct / telephone **_Job Location:_**KASARKODE, PALAKKAD,ERNAKULAM **_Gender:_** MALE/FEMALE **_Age:_** 30 below **_Qualification:_**Any Degree & Above **_Experience:_** ANY SALES OFFICE/ FRESHERS **_Salary:_**15000-22000+INCENTIVE +ESI+PF **_Working Time:_**: Branch Relation Executive (JN: SP1) Job Location: Kasargod, Palakkad,...

  • Merchant Services-me Sales Officer

    5 months ago

    India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Merchant Services-ME Sales Officer - SO **Office Location**: Deoria Deoria (Branch) **Position description**: Merchant Services-ME Sales Officer - SO **Primary Responsibilities**: - To achieve Merchant Acquiring product & Cross-sell targets as defined by management month on month. - To source...

  • Merchant Services-me Sales Officer

    6 months ago

    India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Merchant Services-ME Sales Officer - SO **Office Location**: Kotkhai Kotkhai (Branch) **Position description**: Merchant Services-ME Sales Officer - SO **Primary Responsibilities**: - To achieve Merchant Acquiring product & Cross-sell targets as defined by management month on month. - To source...

  • Merchant Services-me Sales Officer

    6 months ago

    India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Merchant Services-ME Sales Officer - SO **Office Location**: Dwarakatirumala (Ct) West Godavari (Branch) **Position description**: Merchant Services-ME Sales Officer - SO **Primary Responsibilities**: - To achieve Merchant Acquiring product & Cross-sell targets as defined by management month on...

  • Merchant Services-me Sales Officer

    6 months ago

    India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Merchant Services-ME Sales Officer - SO **Office Location**: Shrivardhan Shrivardhan (Branch) **Position description**: Merchant Services-ME Sales Officer - SO **Primary Responsibilities**: - To achieve Merchant Acquiring product & Cross-sell targets as defined by management month on month. - To...

  • Customer Service Manager

    4 weeks ago

    india Talent Leads HR Solutions Pvt Ltd Full time

    New Position- Deputy Manager - Customer Service, Mumbai The customer service team is responsible for client onboarding, transaction processing and liasion with the RTA for post sales service related queries. Role The CSO will manage the front office and responsible for accepting and processing of transactions and client onboarding + sales support....

  • Sales Officer

    4 weeks ago

    india Baramati Agro Ltd Full time

    Position: Sales OfficerIndustry: Frozen Food –ChickenDepartment: Sales and MarketingLocation: MumbaiReporting to: Sales ManagerOverview:We are seeking an energetic and target-driven Sales Officer to join our team, specializing in frozen chicken products. This role will focus on expanding and maintaining sales in both general trade (retail) and HORECA...

  • Sales Officer

    4 weeks ago

    India Baramati Agro Ltd Full time

    Position: Sales Officer Industry: Frozen Food –Chicken Department: Sales and Marketing Location: Pune Reporting to: Sales Manager Overview: We are seeking an energetic and target-driven Sales Officer to join our team, specializing in frozen chicken products. This role will focus on expanding and maintaining sales in both general...

  • Triple | Customer Service Officer | india

    1 week ago

    india Triple Full time

    Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...

  • Sales Officer

    6 months ago

    India Sisco Research Laboratories Full time

    **Qualification **Any Graduate**: **The Sales Officer is responsible for promoting and selling chemical products to customers, developing and implementing sales strategies, and ensuring customer satisfaction. This role involves understanding customer needs, presenting appropriate solutions, and negotiating sales agreements.**:

  • Sales Officer

    2 months ago

    India ESAF Small Finance Bank Full time

    **Skills**: - Branch Banking- Team management- Branch operations- Sales and marketingDescription Description **Sales Officer - Retail Liability** Responsible for increasing the Branch's Sales volume, exceptional customer services, acquisition of new customers and business development. **Eligibility**: Profile Graduation (regular) or PG in any discipline...

  • Sales Officer

    8 months ago

    India DNV Full time

    **About us**: We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful...

  • Sales Officer

    2 months ago

    India GramPro Business Services Full time

    **Description**: **Sales Officer - Retail Liability Responsible for increasing the Branch's Sales volume, exceptional customer services, acquisition of new customers and business development. **Eligibility**: Profile Graduation (regular) or PG in any discipline with 1+ years of sales experience in Banking/NBFC/FMCG etc. A flair for sales and marketing is...

  • Customer service representative

    2 months ago

    India Dental Care And Implants Full time

    Role Description We are seeking a full-time remote Customer Service Representative who is passionate about delivering exceptional service. This role requires an individual with excellent communication skills, strong problem-solving abilities, and the capacity to manage multiple tasks effectively. To be considered for the next round, please send an...

  • Customer Service Technician

    6 months ago

    India Orange Business Full time

    **About the role**: - Customer Signalisation (responsive mode) - Reception and qualification - Analysis of the customer's request by describing the incident in coherence with the elements of the contract using post it tool (with request for additional information if missing). - Evaluate the importance of the incident to the customer and assigning the...

  • Sales Officer

    6 months ago

    India Relaxo Footwears Full time

    **Sales Officer** **Department**: - Sales**Work Location**: - Bangalore**Grade**: - O1/O2**Travel Required**: - Yes**Reporting to**: **Administrative**: - ASM**Reported by**: - None**Functional**: **Minimum Job Requirements** **Educational Qualification**: - Any Graduation**Experience**: - 3 - 5 yrs. in sales with exposure to Retail Sales and...