Corporate Csr-malad

2 weeks ago


Mumbai Maharashtra, India Talentino Full time

For a quick Response please call me on 9372475273

Role: Handle daily customer interactions for international voice processes (US/Australia).

Responsibilities: Meet SLAs, exceed performance thresholds, focus on RSAT, AHT, and customer experience. Implement feedback for continuous improvement.

Skills Required: Excellent communication, strong team player, adaptable to shifts (including night shifts), 9-10 years' experience in contact center preferred.

Qualifications: Graduate or HSC with 18 months to 10 years' experience in contact center industry.

Work Location: Malad & Thane, Mumbai (US and Australian processes).

Interview Process: HR, V&A, OPS.

Benefits: Competitive salary, career growth opportunities.

Apply: If you're self-motivated, have leadership qualities, and can work in dynamic shifts, join us

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person


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