The Global Utility Tts Onboarding Operations

3 weeks ago

Mumbai, India Citi Full time

**_ Excited to grow your career?_**

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.
- The Global Utility TTS Onboarding Operations - Asia Cluster countries is a leadership role to lead a diverse team in India CSCs to deliver client onboarding services to our customer with focus on the ever changing customer need in transactional banking segment.

The role requires to lead and cater to a wide clientele with diverse requirements that spans across continents covering TTS Onboarding Operations, driving improvements associated with operational efficiencies, MIS reporting, expense management, and client delivery/satisfaction units.

This role requires acting as the TTS Onboarding Champion managing work for our major TTS customers. A multi-functional, role that requires breaking down of silos and leading team of professionals based in both the CSC managing Global Utility work across regions. Critical success factor will be leadership, controls & risk management and forging effective partnership with all functional owners and region heads.

**_ Business/ Department_**

**_ Objectives:_**
- Team member will be responsible for providing Account Services processing support for Global and/or Asia Acct Services Ops involving the processing of Account Services products related to Account Opening / Closure, Maintenance, Document Review with an understanding of underlying Account Services documentation.

**_ Core Responsibilities:_**

1. Team Lead / Management Skills

2. Risk and Control

3. Support/ participate in new projects/migrations and ensure smooth cut over with minimized risks - internal and external

4. Revenue and Cost management

5. Migration and Project management

6. Corporate Account Document Review and Customer Management

7.Document Review and System Set ups

8. Coordination with Client and Cross Regional Countries

**Day to Day - Responsibilities**:

- Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
- Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
- Provides response to client and internal inquiries.
- Prepares documentation for archiving.
- Applies appropriate bank’s regulations while processing the requests.
- Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
- Documents operation procedure updates.
- Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
- Verification and authorization of data entered in the systems.
- Ensures all queries are dealt with in an efficient and timely manner.
- Escalates urgent / risk issues through the appropriate escalation channels.
- Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
- Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
- Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
- Assists in the implementation of validated process improvements.
- Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
- Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
- Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
- Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

**_ Day-to-Day Responsibilities:_**

**1. Processing standard**
- Processing and authorizing of day to day transactions as per local operating procedures for Corporate Accounts including Account Opening and Account Maintenance requests.
- Delivers as per Service Level Agreement at all times. Ensure service quality is maintained, deliver superior customer services and resolve customer issues to maintain customer satisfaction
- Customer interaction, Understand customer requirements, documentation issuance and review and system entries.
- Meet required productivity metrics set for the team
- Ensure tracking, accurate and timely resolutions of issues and exception raised
- Client inquiries are investigated and responded approp

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