Csipl Tts Onboarding

2 weeks ago

Mumbai, Maharashtra, India Citi Full time

_ Excited to grow your career?_


We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.

If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.
_ Business/ Department_

_ Objectives:
_

  • Team member will be responsible for providing Account Services processing support for Global and/or Asia Acct Services Ops involving the processing of Account Services products related to Account Opening / Closure, Maintenance, Document Review with an understanding of underlying Account Services documentation.

_ Core Responsibilities:
_

  • Team Lead / Management Skills
  • Risk and Control
  • Support/ participate in new projects/migrations and ensure smooth cut over with minimized risks - internal and external
  • Revenue and Cost management
  • Migration and Project management
  • Corporate Account Document Review and Customer Management
  • Document Review and System Set ups
  • Coordination with Client and Cross Regional Countries

Day to Day - Responsibilities:

  • Processes client's requests related to system set up including signatories' updates and documentation lodgment.
  • Cooperates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
  • Provides response to client and internal inquiries.
  • Prepares documentation for archiving.
  • Applies appropriate bank's regulations while processing the requests.
  • Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
  • Documents operation procedure updates.
  • Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
  • Verification and authorization of data entered in the systems.
  • Ensures all queries are dealt with in an efficient and timely manner.
  • Escalates urgent / risk issues through the appropriate escalation channels.
  • Cooperates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
  • Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
  • Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
  • Assists in the implementation of validated process improvements.
  • Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
  • Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
  • Effective execution of daytoday responsibilities, as well as execution of any other work instructed by supervisor related to this function.
  • Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

_ Day-to-Day Responsibilities:_

1. Processing standard

  • Processing and authorizing of day to day transactions as per local operating procedures for Corporate Accounts including Account Opening and Account Maintenance requests.
  • Delivers as per Service Level Agreement at all times. Ensure service quality is maintained, deliver superior customer services and resolve customer issues to maintain customer satisfaction
  • Customer interaction, Understand customer requirements, documentation issuance and review and system entries.
  • Meet required productivity metrics set for the team
  • Ensure tracking, accurate and timely resolutions of issues and exception raised
  • Client inquiries are investigated and responded appropriately.
  • Perform the dual roles of Maker and Checker independently with great attention to detail.

_ Key Deliverables:
_

  • Processing of day to day transactions as per local operating procedures.
  • Ensure service quality is maintained
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
  • Perform control related activities to mitigate risk.
  • Ensure the team provides the best productivity to meet SLA targets

2. Risk and Control

  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
  • Maintain performance metrics to track defects, productivity.
  • Assist unit for audit preparation and necessary actions for clean audit results

3. Migration and Project management

  • Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks internal and external
  • Assist in developing and

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