Administrator

6 months ago


Bengaluru Karnataka, India Wipro Limited Full time

Overview:
**RESPONSIBILITIES**
- Lead and take ownership in troubleshooting and resolving complex 2nd level storage related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams
- Respond to and resolve storage issues within the timeframe of severity level agreements
- Support all aspects of storage management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment
- Take initiative to proactively discover potential storage impacts
- Develop solutions that utilize automation through scripting
- Participate in tasks related to change, incident and problem management
- Document, create and maintain operational run-books based from best practice and from knowledge/experience gained from day-to-day operations for continuous operational improvement.
- Mentor and coach other Storage Administrators in resolving technical issues
- Deploy and document changes in accordance with problem and change management process
- Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines
- Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption
- Perform the most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
- Lead and ensure all new implementations and designs are operationally supportable
- Perform weekends shift duties on rotational basis.
- Participate in or lead problem resolution and root-cause analysis


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