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Inbound Process
5 months ago
**Job description**
- Manage team of executives handling policy servicing related requests
- Interdepartmental follow up and coordination for Customer Request handling
- Meet the targets laid down by the reporting supervisor
- Follow the laid down quality/ accuracy benchmarks
- Adhere TATs to resolve requests
- Vendor Management/ Billing and Recon
- PS related communications management
- Data collation and MIS generation
- Product and System development/ UAT Key Performance Indicators:
- Timely Delivery of all regulatory, statutory and periodic (daily/ weekly/ monthly) MIS and reports for the Customer Care team.
- Good in analytical skills
- MIS reporting
- Proficient in MS Excel, Power Point and MS Access
- Graduate or MBA
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹9,953.69 - ₹36,823.11 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 7982742545