Voice Process

6 months ago

Gautam Budh Nagar, India anha global tech consultant Full time

Location: NOIDA, GURGAON

About Us:
AGTC is a leading OUTSOURCING company dedicated to delivering exceptional customer experiences. We are currently seeking a talented and motivated individual to join our team as a Voice Process Professional. If you are passionate about providing excellent customer service and have a strong background in voice processes, we want to hear from you.

**Responsibilities**:
Customer Interaction:
Handle inbound and outbound calls in a professional and courteous manner.

Address customer inquiries, resolve issues, and provide information about products or services.

Communication Skills:
Demonstrate clear and effective communication skills, both verbal and written.

Ensure accurate and timely documentation of customer interactions.

Problem Resolution:
Identify and resolve customer concerns, escalating issues when necessary.

Work collaboratively with other departments to find solutions.

Product Knowledge:
Stay informed about our products and services to effectively assist customers.

Provide accurate information and guidance on product features and usage.

Quality Assurance:
Adhere to company policies and procedures to ensure a high standard of service.

Participate in training sessions to stay updated on industry trends and best practices.

Team Collaboration:
Collaborate with team members and other departments to enhance overall customer satisfaction.

Contribute to a positive and collaborative work environment.

Qualifications:
Proven experience in a voice process role, preferably in a customer service or support capacity.

Excellent communication skills with a clear and pleasant speaking voice.

Strong problem-solving abilities and a customer-focused mindset.

Ability to handle challenging situations with patience and professionalism.

Basic computer skills and familiarity with customer relationship management (CRM) tools.

High school diploma or equivalent; additional education or certifications a plus.

**Benefits**:
Salary up to 25

pf,

Incentive

Annual Bonas

Medical insurance

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,124.43 - ₹25,057.47 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8800576506

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