Handling Agent

7 months ago


Airport Pune Maharashtra, India Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

**Role Purpose**

To perform the designated duties assigned as per departmental requirements and perform any other servicing duties including sanitizing, cleaning, dusting and removing waste materials from aircraft or operational sites as per the departmental SOP following QHSE norms & standards.

**What you will be doing**
- Ensure safe handling of baggage/cargo/documents/mails as per standard operating procedures
- Ensure sanitization and cleanliness of work areas and equipment and provide required assistance at departmental sites.
- Provide cabin cleaning service to ensure serviceability of passenger cabin zones, including galleys, seats, toilets and upper deck of aircraft in transit or lay over as per standard operating procedures manuals.
- Assist in providing wheelchair services to diversified passengers with their luggage, ensuring excellent customer service.
- Oversee the accurate processing, storage and dispatch of both inbound and outbound baggage, cargo, mail, courier, and /or ULDs (Unit Load Devices) & other vehicles.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

**Safety, Security and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security & compliance.

**What we are looking for**
- High School Diploma
- Minimum 2 years of similar experience
- Team player with ability to follow instructions
- Customer service orientation and punctuality
- Language Skills: Basic knowledge of oral and written English

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application Instructions



  • Airport, Pune, Maharashtra, India Alliance Ground International Full time

    Job Description: Passenger Sales Agent Are you a result-driven individual with excellent interpersonal skills who actively seeks out a way to engage with customers while providing outstanding customer service? Are you willing to go above and beyond, then let ATS compensate you with base pay and uncapped commission, with the potential to earn significantly...

  • Query Handling Agent

    3 months ago


    Mumbai, Maharashtra, India DHL Full time

    Role Profile- Role Details- Role Title- Query Investigation Agent- Reports to (title)- AR Query Investigation Team Leader / Supervisor- Corporate / Business Division- Express- Business Unit- Express- Career Function- Finance- Job Family- Accounts Receivable- Career Level- 1- Geographical scope- Country / Sub-Regional- Grade- 7 8- Role Purpose- To handle,...


  • Pune, Maharashtra, India Hilton Full time

    Guest Service Agent Front Office A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Shipping Executive

    6 months ago


    Airport, Mumbai, Maharashtra, India Zeus Air Services Pvt Ltd Full time

    Looking after Pricing & operations to obtain best prices, Negotiating with carriers. - Finding agents on WCA to get best rates and arranging booking for FCL shipment from agent. - Checking rates of LCL shipment with co loader and negotiation. - Developing international Biz with the help of our overseas Partners. - Handling key A/c of our organization. -...

  • Custom House Agent

    7 months ago


    Mumbai Central, Mumbai, Maharashtra, India Divinity Logistics Pvt. Ltd. Full time

    Handling nomination Sea Export business & Factory stuffing ex Nhava Sheva/Mundra/Pipavav/Chennai and ICD’s to worldwide. Once getting enquiry from Agent, float the same to the concern departments console all rates & send quotation to Agent on their enquiries.  Floating inquiries for Transportation, Custom clearance and Sea Exports as per...

  • Live Chat Agent

    1 month ago


    Hinjewadi, Pune, Maharashtra, India Hyrmus Full time

    **Job Post: Customer Services Agent - Live Chat** **Company**: BPO **Location**: Phase 3, Hinjewadi, Pune, India (100% Work from Office) **Employment Type**: Full-Time **Salary Band**: ₹4.2 LPA - ₹4.8 LPA **About the Role**:We are hiring **Customer Services Agents** for our Live Chat process to deliver high-quality customer-centric solutions. If...

  • Call Centre Agent

    7 months ago


    Baner, Pune, Maharashtra, India Jivika Healthcare Full time

    **Call Center Agent** **Experience**: Freshers **Employment Type**: Full-time, Permanent **Location**:Baner, Maharashtra** **Qualifying Criteria**: - l Should have prior experience in healthcare domain in BPO’s or KPO’s - l High level of proficiency in MS excel, MS Word and Detailed knowledge of call centre management tools - l Excellent...

  • Guest Service Agent

    3 months ago


    Airport, Mumbai, Maharashtra, India Meraqui Ventures Pvt Ltd Full time

    We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues,...

  • Help Desk Agent

    3 days ago


    Pune, Maharashtra, India IGT Solutions Full time

    We are seeking a skilled Help Desk Agent to join our team at IGT Solutions in Pune. The ideal candidate will have excellent communication skills and the ability to handle customer inquiries via multiple channels.Salary: ₹2,50,000 - ₹4,00,000 per annum (depending on experience)About the RoleThis is a customer-facing position that requires strong...

  • Airport Services Agent

    6 months ago


    Nagpur, Maharashtra, India Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Nagpur, India As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

  • Airport Services Agent

    6 months ago


    Mumbai, Maharashtra, India Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Mumbai, India As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...


  • Pune, Maharashtra, India Flywire Full time

    **Company Description** Are you ready to trade your job for a journey**? **Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments...


  • Mumbai, Maharashtra, India Star Holidays Full time

    Handle domestic and international booking of hotels and packages, co-ordinate with hotels and sub agents and get rates and send the same to clients. Close files with clients directly. **Salary**: ₹15,000.00 - ₹45,000.00 per month Schedule: - Day shift Supplemental pay types: - Overtime pay - Yearly bonus **Experience**: - Operations: 1 year...


  • Andheri, Mumbai, Maharashtra, India Gentoro People Consulting Full time

    **ROLE DESCRIPTION** This is a full-time on-site role for a Reservations Ticketing Agent located in Mumbai. The Reservations Ticketing Agent will be responsible for handling customer inquiries, providing information on available flights and travel packages, making reservations, issuing tickets, and ensuring customer satisfaction. The role requires strong...


  • Pune, India Etraveli Group Full time

    Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, and Poland. **Payouts Team-** We’re seeking an organized,...

  • Travel Agent

    7 months ago


    Andheri West, Mumbai, Maharashtra, India Monarch Travels Full time

    _Key responsibilities of a Travel agent or _consultant: - Assisting clients in planning and booking travel arrangements such as flights, accommodations, transportation, and activities. - Providing expert advice on destinations, travel options, and available packages. - Researching and staying up-to-date on travel trends, regulations, and requirements. -...

  • Customer Service Agent

    2 months ago


    Mumbai, Maharashtra, India InvenTel Full time

    **Title**: Customer Service Agent **Department**: Call Center/Customer Service **Reports To**: Supervisor, Call Center Performance & Quality **Summary**: We're seeking a dedicated Customer Service Agent to become an integral part of our call center team. Your mission will be to deliver outstanding customer service and support by addressing inquiries,...

  • Refund Agent

    4 months ago


    Mumbai Central, Mumbai, Maharashtra, India Isha Worldwide Full time

    **Main responsibilities** - Handle Refunds Queues (GDS, LCC, BSP link) - Manage non show tickets - Manage ADMs/ACMs - Manage billing issues (Extra refunds, Ret errors) - Contact Airlines & Providers for different issues. - Analyze and propose solutions for task optimizations & automation - 24*7 + Holidays shifts **Qualifications**: - At least one year...

  • Collection Agent

    7 months ago


    Mumbai, Maharashtra, India Ira Edu-Tech Pvt Ltd Full time

    *Job Title: Collection Agent* *Job Overview:* *Responsibilities:* 1. *Collections:* - Contact customers with pending payments and negotiate payment terms. - Follow up with customers to ensure timely collection of outstanding amounts. - Maintain accurate records of all communication and transactions. 2. *Customer Service:* - Address customer queries and...

  • Call Centre Agent

    4 weeks ago


    Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Call Centre Agent - Fresher Job description Qualifications and Skills Excellent communication skills (Mandatory skill) Effective customer service capabilities (Mandatory skill) Strong problem-solving abilities (Mandatory skill) Proficiency in active listening to understand customer needs quickly Efficient time management to handle multiple...