Second Line Payouts Agent- Pune

6 months ago

Pune, India Etraveli Group Full time

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, and Poland.

**Payouts Team-**

We’re seeking an organized, motivated and technically skilled Travel Agent to join our Payouts Team. For this position, we’re seeking a savvy professional who will drive innovation and execution excellence in our second line department.

Main responsibilities in the payout team are to process refunds to our customers and account for it. As a payout travel agent you will work with financial transactions which require high attention to details and constant high quality with focus on detailing.

Duties & Responsibilities:

- Handle Refund Queues (GDS, LCC, BSP link) & Google sheets
- Prioritize and handle payouts to our end customers
- Control handled payouts in respective systems
- Manage pending backlog in timely manner
- Contact Airlines & Providers for different issues
- Analyze and propose solutions for task optimizations & automations
- Cooperate with other teams to resolve any pending issues.

**Requirements**:
Basic Qualifications:

- At least one year experience as a Travel Agent or any domain with customer service.
- Experience with accounting processes & software.
- Great analytical and problem-solving skills with attention to detail
- Seeking best practice implementation and driving ideas
- Excellent written and verbal communication skills in English
- Self-driven, proactive and results oriented
- Well organized, persistent with multitasking skills
- Competent quantitative skills (good in calculations)

Preferred Qualifications:

- Travel industry experience is a big plus
- Accountability & cooperation
- Strong communication with time management skills
- Ability to self-motivate and take initiative
- Analytical and data driven thinking
- Attention to detail
- Self organized with good time management
- Ability to manage change and work under pressure

**Benefits**
- The opportunity to work in a highly paced environment where no single day is the same as yesterday
- The chance to work with passionate professionals and grow professionally
- A diverse, multicultural, fun work environment
- Complimentary private or group health insurance
- Be part of World Leading OTA business unit

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