Customer Support Executive
4 weeks ago
**Key Responsibilities**:
- **Customer Interaction**:
- Handle complaints and resolve issues to ensure customer satisfaction.
- **Problem Solving**:
- Diagnose and troubleshoot customer issues.
- Provide accurate and complete information to resolve problems.
- **Documentation**:
- Record customer interactions and transactions in the system.
- Maintain detailed records of queries, complaints, and resolutions for future reference.
- **Collaboration**:
- Work closely with internal teams (e.g., sales, technical support, or operations) to resolve complex issues.
- Escalate unresolved issues to higher-level support when necessary.
- **Customer Retention**:
- Build and maintain strong customer relationships.
- Proactively follow up with customers to ensure satisfaction and retention.
- **Feedback Management**:
- Gather customer feedback and share insights with the team to improve processes and services.
- Contribute to the development of FAQs, knowledge bases, and self-service resources.
**Job Type**: Part-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
- Morning shift
Application Question(s):
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
**Speak with the employer**
+91 9920501051
-
Customer Support Executive
7 months ago
Surat, Gujarat, India Ompax Lifestyle Private Limited Full time**Summary of the position**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management...
-
Customer Support Executive
7 months ago
Surat, Gujarat, India FASHION DREAM Full time**Summary**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. **Responsibilities**: - Provide...
-
Customer Support Executive
2 months ago
Surat, Gujarat, India InfyOm Technologies Full time**More Than Just a Paycheck: Our Extensive Benefits**: **Your **Foundation**: 12 Paid Leaves + 12 Holidays Get Recharged and Celebrate Festivals with your loved ones. Birthday & Anniversary Leaves Time off to celebrate your special days with your family. Annual Compensation Review Your financial growth is also our priority. **Level **Up**: Monthly...
-
Customer Support Executive
7 months ago
Surat, Gujarat, India GM Infotech Full timeWe are seeking a highly skilled and dedicated Customer Support Executive to join our team. As a Customer Support Executive, your primary responsibility will be to provide exceptional service and assistance to our valued customers. You will be working in a night shift from 9 AM to 6 PM, ensuring that our customers receive timely support during their preferred...
-
Customer Support Executive
3 months ago
Surat, Gujarat, India eZee Technosys Full timeJob Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...
-
Customer Support Executive
3 months ago
Surat, Gujarat, India eZee Technosys Full timeJob Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...
-
Customer Support Executive
3 months ago
Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full timeAs a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...
-
Customer Support Executive
4 months ago
Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full timeAs a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...
-
Customer Support Executive
1 month ago
Surat, Gujarat, India DK Infoway Full time**Full job description** Experience: 1-2 years in customer support or a similar role. **Customer Interaction**: - Address customer complaints and provide appropriate solutions within the designated timelines. - Follow up to ensure resolution and maintain high levels of customer satisfaction. **Documentation**: - Document and summarize customer...
-
Customer Support Executive
4 weeks ago
Surat, Gujarat, India refrens.com Full timeCustomer Support Executive **Responsibilities**: - Master all features of our invoicing and payments software to provide accurate and efficient support. - Create and maintain support documents, FAQs, and knowledge base articles for user reference. - Collaborate with the product team to escalate and resolve complex issues. - Ensure timely and effective...
-
Customer Support Executive
7 months ago
Surat, Gujarat, India eZee Technosys Full time**Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium sized accommodation businesses. With more than 390+Team members, 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages...
-
Customer Support Executive
2 months ago
Surat, Gujarat, India Assignedge Network Pvt Ltd Full time**Job Title**: Customer Support Executive **Location**: Surat **Education Requirement**: Bachelor’s Degree **Salary Range**: ₹25,001 to ₹30,000 per month **Experience Required**: 2-3 Years **Gender Preference**: Female As a **Customer Support Executive**, you will be responsible for providing excellent customer service and ensuring customer...
-
Customer Support Executive
7 months ago
Surat, Gujarat, India FlightPath Travel Full timeA customer support executive supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. **Customer Service Responsibilities**: Maintaining a positive, empathetic,...
-
Customer Support Executive
3 days ago
Surat, India InfyOm Technologies Full timeExp:Fresher We are looking for Customer Support Executive with excellent written English communication skills. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support through various communication channels. This role requires flexibility to work in shifts, including weekends and holidays, to ensure...
-
Customer Support Executive
7 months ago
Surat, Gujarat, India Implies Solution Full timeExperience : Fresher to 6 month Only **Female** preferred. Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints -...
-
Customer Support Executive
3 months ago
Surat, Gujarat, India Suvit Fintech Pvt Ltd Full time**Key Responsibilities**: **Customer Assistance**: Provide accurate information about product features, functionalities, and services. Ensure high levels of customer satisfaction by resolving concerns effectively. **Issue Resolution**: Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient...
-
Customer Support Executive
2 weeks ago
Adajan, Surat, Gujarat, India Complete job Full timeCustomer Support Executive **Should be fluent in English** 80% will be customer support 20% will be inside sales Need to speak with US clients. Experience: 1-2 Years Shift Timing: 8:30 PM-5:30 AM 5 Days working Location: Pal Adajan Contact: Saumya 7984150962 **Job Type**: Regular / Permanent **Salary**: ₹15,000.00 - ₹35,000.00 per...
-
Customer Support
2 months ago
Kamrej, Surat, Gujarat, India Cowberry Industries Pvt Ltd Full time**Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify,...
-
Customer Support
4 months ago
Kamrej, Surat, Gujarat, India Cowberry Industries Pvt Ltd Full time**Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify,...
-
Customer Support Executive
1 month ago
Jahangirpura, Surat, Gujarat, India La Hagora Full timecustomer support executive who knows arabic very well. Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. **Technical Support Responsibilities**: - Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing...